> ## Documentation Index
> Fetch the complete documentation index at: https://support.pexcard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Approving a card unblocking request

> Control the card activation process for your cardholders using the PEX 'Card Unblocking' feature. Once enabled, all cards will automatically be blocked after users register them, and users must submit unblocking requests for approval.

Sometimes as an admin, you may want to control a card activation process for your cardholders. For instance, if you want to keep cards active only during a business trip for certain cardholders, you can do so using the PEX 'Card Unblocking' feature. Once you enable the 'Card Unblocking' feature, all cards will automatically be blocked after users register them. To unblock the cards, users must submit card unblocking requests, which must then be approved by the designated approvers.

## Enabling the 'Card Unblocking' feature

<Steps>
  <Step>
    Log in to the Dashboard via [https://dashboard.pexcard.com](https://dashboard.pexcard.com)
  </Step>

  <Step>
    Navigate to **Business settings** from the sidebar menu and click on that.
  </Step>

  <Step>
    Click on the **Profile** tab at the top of the **Business settings** page.
  </Step>

  <Step>
    Scroll down to the **Settings** section.
  </Step>

  <Step>
    Click on the **Edit** button under the **Settings** section.
  </Step>

  <Step>
    Scroll down to the bottom of the **Update Business information** page.
  </Step>

  <Step>
    Under the **Card unblocking requests** section click on the **Enable** radio button to enable the 'Card Unblocking' feature for your account.

    * Only admins with the **Edit Business Profile** permission can enable this feature from the dashboard **Business Settings** page.
    * Once you enable the 'Card Unblocking' feature, all cards will automatically be blocked after users register them. To unblock the cards, users must submit unblocking requests, which must then be approved by the designated approvers.
    * Follow the same steps to disable the 'Card unblocking' request feature. Remember that after disabling the 'Card unblocking' requests feature all cardholders will be able to activate their cards themselves.
  </Step>
</Steps>

## Card unblocking requests approval

<Steps>
  <Step>
    Log in to the Dashboard via [https://dashboard.pexcard.com](https://dashboard.pexcard.com)
  </Step>

  <Step>
    Navigate to **Requests** from the sidebar menu and click on that.
  </Step>

  <Step>
    Click on the **Card requests** sub-menu.
  </Step>

  <Step>
    Click on **Unblocking request** at the top of the **Card requests** page.

    * Card unblocking requests that are pending your review will be displayed by default on the **New requests** tab. To review all requests, click **Clear** under the **Filters** button.
  </Step>

  <Step>
    On the **Unblocking requests** tab hover on the request that you would like to approve and click on that.
  </Step>

  <Step>
    Review the request details (add a note if needed by typing it in the text area under the **Explanatory note**). The **Edit** button is available for users with the **Approve/Reject card unblocking** permission. So they can edit the active **From date** and **To date** fields for pending approval requests.
  </Step>

  <Step>
    Click the **Approve** or **Reject** button located at the bottom of the modal window.
  </Step>
</Steps>

## Notifications

Once a card unblocking request is submitted, you will receive an email and push notification to review it (if you have permission to approve that request).

## FAQ

<AccordionGroup>
  <Accordion title="Can I edit card unblocking requests?">
    Yes, you can edit non-approved card unblocking requests if you are an approver.
  </Accordion>

  <Accordion title="Can I cancel card unblocking requests from the Dashboard?">
    Yes, you can either reject pending approval requests or cancel future approved requests.
  </Accordion>

  <Accordion title="How do I turn this feature off for my account?">
    You can disable the 'Card unblocking feature' from the Dashboard 'Business settings' page.
  </Accordion>

  <Accordion title="Which account types get the 'Card Unblocking' feature?">
    For Prepaid Expense and Credit Expense accounts this feature is available.
  </Accordion>

  <Accordion title="Can approval policies be set for card unblocking workflow?">
    Yes, you can configure an [approval policy](/administrator-guide/configuring-multilevel-approval-policies) for the 'Card unblocking' workflow.
  </Accordion>

  <Accordion title="What permission does an administrator need to approve/reject a card unblocking request?">
    An administrator needs the 'Approve/reject card unblocking request' permission.
  </Accordion>
</AccordionGroup>