> ## Documentation Index
> Fetch the complete documentation index at: https://support.pexcard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Administrator Support

> Reach PEX Administrator Support by phone, email, or through the PEX mobile app, including hours of operation for each channel.

**Phone and Email**

If you didn't find the answer to your question here, you can reach Administrator Support:

* By Phone: 866-685-1898
* 24 hours a day, 7 days a week
* By Email: [adminsupport@pexcard.com](mailto:adminsupport@pexcard.com)
* Monday - Friday, 8 AM - 6 PM (Eastern Time) *Excludes Bank Holidays*

**How to Call Administrator Support from the Mobile App**

You can call Administrator Support from the Mobile App.

Download the Mobile App:

* Download the [iOS app from the App Store](https://itunes.apple.com/app/id584331280)
* Download the [Android app from the Google Play Store](https://play.google.com/store/apps/details?id=com.softjourn.pexcardholder)
  * The download is free but carrier data rates may apply

How to call Administrator Support from the Mobile App:

<Steps>
  <Step>
    Log into the Mobile App
  </Step>

  <Step>
    Click the Settings Icon at the bottom of the screen
  </Step>

  <Step>
    Click "Support"

    <Frame>
      <img src="https://mintcdn.com/pextest/z-xo8Ba3fU4n84SS/images/administrator-guide/image-13.png?fit=max&auto=format&n=z-xo8Ba3fU4n84SS&q=85&s=619149d7a56a923d53590c095856dd3e" alt="" width="473" height="1024" data-path="images/administrator-guide/image-13.png" />
    </Frame>
  </Step>

  <Step>
    Click "OK" in the confirmation dialogue box to place the call to Administrator Support

    <Frame>
      <img src="https://mintcdn.com/pextest/z-xo8Ba3fU4n84SS/images/administrator-guide/image-14.png?fit=max&auto=format&n=z-xo8Ba3fU4n84SS&q=85&s=f7cc9e23d3bfb4dc0ceab7cf6fa5fad3" alt="" width="473" height="1024" data-path="images/administrator-guide/image-14.png" />
    </Frame>
  </Step>
</Steps>