> ## Documentation Index
> Fetch the complete documentation index at: https://support.pexcard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Approve or Reject a Cardholder Request

> Approve or reject cardholder funding requests from the PEX dashboard or mobile app; approving automatically funds the cardholder's card.

In order to be able to approve or reject requests made by cardholders, an administrator must have the "Funding of Cards" permission. To check administrator permissions, please see [Setting Administrator Permissions](/administrator-guide/setting-administrator-permissions-on-all-programs).

<Note>
  **Note:**

  Approving a request will automatically and immediately fund the cardholder's account with the requested amount of funds. The cardholder will receive a notification of the status change.
</Note>

Although multiple administrators may receive notifications when a cardholder submits a request, only one administrator can approve or reject the request.

[Instructions for the PEX Dashboard site](#to-view-requests-pex-dashboard-site) | [Instructions for the Mobile App](#to-view-requests-via-the-mobile-app)

## To View Requests (PEX Dashboard Site)

<Steps>
  <Step>
    Log in to [dashboard.pexcard.com](https://dashboard.pexcard.com?utm_source=support)
  </Step>

  <Step>
    On the Dashboard tab of the Admin view, any pending funding requests will be displayed in the lower right

    <Frame>
      <img src="https://mintcdn.com/pextest/JcSYjWowEW0UYuqG/images/administrator-guide/image-79.png?fit=max&auto=format&n=JcSYjWowEW0UYuqG&q=85&s=58cbc343271c373bfd08bba1657c8efc" alt="" width="2686" height="1462" data-path="images/administrator-guide/image-79.png" />
    </Frame>
  </Step>

  <Step>
    Click the "See All" button to see a list of all your New funding requests
  </Step>

  <Step>
    Click the "Approve and Fund" or "Reject" buttons for each request as needed

    <Frame>
      <img src="https://mintcdn.com/pextest/JcSYjWowEW0UYuqG/images/administrator-guide/image-80.png?fit=max&auto=format&n=JcSYjWowEW0UYuqG&q=85&s=87a0a684cf4d05da8b8e6346551719dd" alt="" width="2200" height="730" data-path="images/administrator-guide/image-80.png" />
    </Frame>
  </Step>

  <Step>
    Click the appropriate button on the confirmation screen

    * Admins are able to add an optional note to the cardholder when approving or rejecting a request.

    <Frame>
      [      <img src="https://mintcdn.com/pextest/JcSYjWowEW0UYuqG/images/administrator-guide/image-81.png?fit=max&auto=format&n=JcSYjWowEW0UYuqG&q=85&s=30437c55790fd1193c3af12565f839ac" alt="" width="1144" height="588" data-path="images/administrator-guide/image-81.png" />](#to-view-requests-via-the-mobile-app)
    </Frame>
  </Step>
</Steps>

## To View Requests via the Mobile App

<Steps>
  <Step>
    Open the mobile app and log in as an administrator.
  </Step>

  <Step>
    On the "Dashboard" screen, you will see an option titled "Cardholder Requests".
  </Step>

  <Step>
    Tap this option to display a list of pending requests.
  </Step>

  <Step>
    Swipe left on a pending request to quickly approve or reject the request.

    * You will be given the option to add an optional note and confirm the approval or rejection.
  </Step>

  <Step>
    Tap on the Request to display the full request details.
  </Step>

  <Step>
    You can approve or reject the request via the buttons on the bottom of the screen.
  </Step>
</Steps>