> ## Documentation Index
> Fetch the complete documentation index at: https://support.pexcard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Replace a Damaged Card

> Request a replacement for a damaged PEX card by phoning Cardholder or Administrator Support; damaged cards cannot be replaced from the web dashboard.

There are times when you may need to replace a card for an existing cardholder. If the cardholder contacts you about a damaged card, have the cardholder call PEX Cardholder Support right away at **(+1) 866-685-0898** to request a replacement card 24 hours a day, 7 days a week to the address on file with First Class shipping.

Administrators should call for a replacement when a faster shipping method or change of address than the one listed on file is needed. Administrators may call in for a replacement at **(+1) 866-685-1898**, available 24 hours a day, 7 days a week.

<Note>
  **Note:**

  You will **not** be able to replace a damaged card from the Administrator dashboard (PEX Web App).
</Note>

When you call, you will be asked to provide:

<Steps>
  <Step>
    The cardholder's name
  </Step>

  <Step>
    The last four (4) digits of the card number (shown to the right of the Cardholder's name in the Cards list)
  </Step>

  <Step>
    The reason for the replacement, i.e. "damaged card" or "lost card"
  </Step>

  <Step>
    The address to which the replacement card should be shipped or that it should go to the shipping address on file. Note: PEX ships to all of the 50 states and is unable to ship internationally or to US territories (Puerto Rico, Guam, US Virgin Islands, etc.)
  </Step>

  <Step>
    Delivery method from the available delivery options:

    * **Regular Delivery** — First Class Mail. 10–15 business days. No charge
    * **Priority Mail** — 4–8 business days. `$10` fee (per separate shipping address)
    * **Expedited Delivery** — Up to 5 business days. `$55` fee (per separate shipping address)
    * **Rush Delivery** — Up to 4 business days. `$70` fee (per separate shipping address)
  </Step>

  <Step>
    The current card will remain active and can still be used until the replacement arrives and is activated by an administrator.
  </Step>

  <Step>
    Once you receive the replacement card(s), you must go on to the Administrator dashboard to activate.
  </Step>
</Steps>

Administrators: You may find this article useful when you need to activate the replacement cards: [How to Activate a Replacement Card](/administrator-guide/how-to-activate-a-replacement-card)