> ## Documentation Index
> Fetch the complete documentation index at: https://support.pexcard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage & Troubleshoot Bill Pay

> Helps users handle scheduled payments, modify/cancel payments, view history, and resolve common issues.

Helps users handle scheduled payments, modify/cancel payments, view history, and resolve common issues.

## 1. Manage Bills & Payments

### **Editing bills**

* You can edit **tags** while a bill is pending approval.

* After approval, bills cannot be edited except by cancelling and creating a new bill.

### **Approving or rejecting bills**

* Open the Bill Details page

* Click **Approve** or **Reject**

### **Vendor review**

* Vendors must be approved before use in Bill Pay

* Manage from the Vendor Details page

## 2. View Payment History & Reports

To review historical payments:

1. Go to **Reports**

2. Select **Bill pay reconciliation**

3. Choose a timeframe

4. Export to CSV (PDF not supported)

You can filter by:

* Vendor

* Status

* Date

* Amount

## 3. Payment Failures & How to Fix Them

To investigate a failed payment:

1. Open the Payment bundle

2. Click the payment line item for details

### **Common failure reasons**

* **Insufficient funds** in the external bank account

* **Incorrect vendor banking info**

* **Vendor bank rejects ACH**

* **Virtual card delivery email is invalid**

### **How to resolve**

* Add funds to your external account

* Verify and correct vendor payment details

* Recreate payment bundle as needed

## 4. Frequently Asked Questions

### 1. Can I pay bills using different bank accounts?

Yes — any connected external account can be used.

### 2. Is there a fee for Bill Pay?

* **Virtual cards:** free

* **ACH:** free during beta (after beta: \$1 per ACH depending on plan)

### 3. Do I need an invoice to pay a vendor?

No, uploading an invoice is optional.

### 4. What is the daily limit for Bill Pay?

\$25,000 per day, per PEX business account.

### 5. How do I request a higher Bill Pay limit?

Email **[adminsupport@pexcard.com](mailto:adminsupport@pexcard.com)** with your business requirements.

### 6. Do I get notifications when payments process?

No — Bill Pay currently does **not** send due-date or completion notifications.

### 7. Can I issue a check?

Not yet. (Coming soon.)

### 8. How do I opt out of Bill Pay?

Dashboard → Business settings → Profile → Settings → Edit → Disable Bill Pay.

### 9. What account types support Bill Pay?

Prepaid and Credit expense programs.

## 5. Helpful Tips

* Keep vendor information up to date (especially banking and emails)

* Use consistent invoice numbers to simplify reconciliation

* Schedule payments with appropriate lead time

* Export reports regularly for accounting use