> ## Documentation Index
> Fetch the complete documentation index at: https://support.pexcard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Rejecting a Cardholder transaction

> How to reject a Cardholder purchase that is missing required information such as GL coding or a note and request the Cardholder to resubmit

When a Cardholder submits a purchase for approval, you may find that the transaction is missing required information per your company policy — such as GL coding or an explanatory note. In this case, you can reject the purchase and add a note to the Cardholder explaining what needs to be corrected before they resubmit.

## How to reject a purchase

<Steps>
  <Step>
    Log in to the Dashboard via [https://dashboard.pexcard.com](https://dashboard.pexcard.com/?utm_source=support)
  </Step>

  <Step>
    Navigate to **Transactions** from the sidebar menu and click on it
  </Step>

  <Step>
    Locate the purchase that was submitted for review. You can use the **Review Status** filter to show only transactions pending your approval
  </Step>

  <Step>
    Click on the transaction to open the details modal
  </Step>

  <Step>
    Review the transaction and identify what information is missing or incorrect
  </Step>

  <Step>
    Click the **Reject** button at the bottom of the modal window
  </Step>

  <Step>
    Add a note to the Cardholder explaining why the purchase was rejected and what information they need to provide

    <Frame>
      <img src="https://mintcdn.com/pextest/hT9MDwKAVhJqjpEp/images/administrator-guide/rejecting-a-cardholder-transaction/rejecting-a-cardholder-transaction-1.png?fit=max&auto=format&n=hT9MDwKAVhJqjpEp&q=85&s=78ae7935f149e9ea736d37f62f4e5c9c" alt="Confirm rejection modal with an explanatory note field where an admin types a message to the Cardholder before confirming the rejection" width="1028" height="653" data-path="images/administrator-guide/rejecting-a-cardholder-transaction/rejecting-a-cardholder-transaction-1.png" />
    </Frame>
  </Step>

  <Step>
    Click **Confirm** to complete the rejection
  </Step>
</Steps>

Once rejected, the Cardholder receives a notification with your note and can resubmit the purchase with the correct information.

## FAQ

<AccordionGroup>
  <Accordion title="If I reject a purchase, will this item show up on my balance sheet?">
    Yes, rejecting a purchase does not negate the purchase. It only asks the Cardholder to submit additional information to correctly reconcile the transaction. The charge still appears on your balance sheet regardless of its review status.
  </Accordion>

  <Accordion title="Can I reject multiple transactions at once?">
    Yes, you can use the bulk actions feature on the Card Transactions page. Select the transactions you want to reject, click **Actions** and choose the reject option from the dropdown menu.
  </Accordion>

  <Accordion title="Will the Cardholder be notified when I reject their purchase?">
    Yes, the Cardholder receives an email and push notification (if enabled) letting them know their purchase was rejected along with the note you provided.
  </Accordion>
</AccordionGroup>