> ## Documentation Index
> Fetch the complete documentation index at: https://support.pexcard.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Replacing a card from the Dashboard
> Order a replacement plastic card for a Cardholder from the PEX Dashboard
If a Cardholder's plastic card is lost, stolen or damaged, you can order the replacement yourself from the Dashboard instead of calling Administrator Support. You choose the reason for the replacement, where the new card ships and how fast it arrives, and the order goes straight to our card production team.
**Note:**
Replacing a card from the Dashboard is managed by PEX. If you don't see the **Replace card** option, contact PEX support to have it enabled for your business.
## Your replacement at a glance
Find the Cardholder in Cards and open their Card details page
Choose Replace card from the More options menu
Lost or stolen closes the current card right away — damaged does not
Confirm the address and pick a delivery speed
Track the new card on the Card orders page, then activate it when it arrives
## Choosing the reason for the replacement
1. Log in to the Dashboard at [https://dashboard.pexcard.com](https://dashboard.pexcard.com)
2. Click **Cards** in the sidebar menu
3. Select the Cardholder whose card you are replacing
4. Click **More options** at the top of the Card details page, then click **Replace card**
5. Check the banner at the top of the page — it names the Cardholder and the last four digits of the card you are about to replace
6. Select a reason from the **Choose the reason for card replacement** dropdown:
* **Lost or stolen:** we close the current card immediately so it can no longer be used, and the replacement arrives with a new card number
*Important: any recurring payments set up on the old card number will decline once you submit*
* **Damaged:** the current card stays active until the replacement arrives and is activated
**Note:**
Replacement is for plastic cards. The **Replace card** option doesn't appear for virtual cards, vendor cards, cards that have never been activated or cards that already have a replacement on the way.
## Setting the shipping address and delivery speed
1. Under **Shipping details**, review the address. We pre-fill the Cardholder's address on file when we have one
* Click **Use office address** to ship the card to your business address
* Click **Same as billing address** to restore the Cardholder's address
* We check the address before the order goes through, so you may be asked to confirm a corrected version
2. Under **Required delivery date**, choose a delivery method:
| Delivery method | Fee | Estimated arrival |
| ---------------- | ----- | ------------------- |
| First Class Mail | Free | 10–15 business days |
| Priority Mail | `$10` | 4–8 business days |
| Expedited | `$55` | 5 business days |
| Rush | `$70` | 4 business days |
Expedited and Rush need a signature on delivery, so they can't ship to a PO Box
3. Review the total fee at the bottom of the page. A replacement card fee may also apply, and any fees appear on your next statement from PEX
4. Click **Confirm**
Once the order goes through, we take you to **Card orders**, where you can follow the new card. Shipping estimates don't include the day you place the order, and we ship to all 50 states only — not internationally or to US territories.
## Activating the replacement
The replacement card arrives inactive. Activate it from the Dashboard when it turns up — see [How to Activate a Replacement Card](/administrator-guide/how-to-activate-a-replacement-card). Tell the Cardholder to destroy the old card once the new one works.
## FAQ
1. **Why can't I see the Replace card option?**
The most common reasons are that card replacement isn't enabled for your business, your administrator permissions don't include managing Cardholders, or the card isn't eligible — virtual cards, vendor cards, cards that have never been activated, closed cards and cards that already have a replacement on the way can't be replaced this way.
2. **Can Cardholders replace their own card?**
No. Replacements are ordered by administrators from the Dashboard, or by calling support — see [How to Replace a Damaged Card](/administrator-guide/how-to-replace-a-damaged-card) and [How to Report a Lost/Stolen Card](/administrator-guide/how-to-report-a-loststolen-card).
3. **Does the card number change?**
Only when you choose lost or stolen. A damaged replacement keeps the Cardholder spending on the old card until the new one is activated.
4. **What does a replacement cost?**
First Class Mail shipping is free and faster delivery carries the fee shown in the table above. Your business may also have a card replacement fee — check the total on the page before you confirm.
5. **Can I ship the card to a PO Box?**
Yes for First Class Mail and Priority Mail. Expedited and Rush need a signature, so they need a street address.
6. **I got a message saying the replacement has already been triggered — what happened?**
The card already has a replacement on the way. Open **Card orders** to see it. Don't submit a second order.
7. **The card is closed or has never been activated. Can I replace it?**
No. Activate the card first, or place a new card order instead — see [How to Order PEX Cards](/administrator-guide/how-to-order-pex-cards).
8. **Can I cancel a replacement after I confirm it?**
Not from the Dashboard. Contact PEX support if you need to stop or change an order.
## Related topics
- [How to Report a Lost/Stolen Card](/administrator-guide/how-to-report-a-loststolen-card.md)
- [How to Replace a Damaged Card](/administrator-guide/how-to-replace-a-damaged-card.md)
- [Approving a card unblocking request](/administrator-guide/approving-a-card-unblocking-request.md)
- [How to Block a Card on All Programs](/administrator-guide/how-to-block-a-card-on-all-programs.md)
- [Auto-Switch Vendor Cards](/administrator-guide/autoswitch-vendor-cards.md)