> ## Documentation Index
> Fetch the complete documentation index at: https://support.pexcard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tracking your card order

> Look up the shipment tracking number for a PEX card order and review expected delivery windows for Priority, Expedited, and Rushed shipping.

Administrators can find a shipment tracking number for card orders on the "Card order history" page in the Administrator Site.

Card tracking information is typically available 4 business days after the card order is placed, not including the day the card order was submitted. Tracking is provided for the following shipping methods:

1. Priority Delivery: Expected within 4-8 business days
2. Expedited Delivery: Expected within 5 business days
3. Rushed Delivery: Expected within 4 business days

## **How to Track a Card Order**

1. Log in to [dashboard.pexcard.com](https://dashboard.pexcard.com?utm_source=support)

* Click the "Cards" tab in the left navigation
* Click the "Card orders" tab
* Click on the card order from the list to see order details on the order date
* Review the tracking method and shipment date
* Click on the Tracking Number to check the status of a card order.

<Note>
  **Note:**

  This will open a page on a 3rd party shipping website for additional tracking and delivery information.
</Note>

* PEX is unable to make changes or intercept deliveries. To schedule a redelivery, make address or receiver name changes, inquiries, etc, contact your local delivery service and provide your tracking number.

<Frame>
  <img src="https://mintcdn.com/pextest/X5Ms2yb8xIcwJOtB/images/administrator-guide/image-190.png?fit=max&auto=format&n=X5Ms2yb8xIcwJOtB&q=85&s=91d589d9944ef4d261a6e0b31bb39d16" alt="" width="847" height="493" data-path="images/administrator-guide/image-190.png" />
</Frame>