> ## Documentation Index
> Fetch the complete documentation index at: https://support.pexcard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting viewing of PDF receipts

> Resolve browser issues that prevent you from viewing PDF receipts uploaded by cardholders, including downloading the file as a workaround.

## Troubleshooting Viewing of PDF Receipts

PEX allows cardholders to upload receipts in .JPG, .PNG, and .PDF formats. In most cases, you will be able to view the receipt in your web browser.

Some browsers may block PDF receipts from being loaded by the browser. If you receive an error "plugin blocked" when trying to view a PDF receipt, first check to see if you have a PDF viewing plugin installed (note: you may need to ask your organization's computer administrator for assistance). If you have problems with a specific browser, the following may help:

* Google Chrome: [Troubleshooting PDF files](https://support.google.com/chrome/thread/26389684?hl=en)
* Safari: [Enabling Plugins for Safari](https://support.apple.com/guide/safari/disable-block-a-safari-plug-sfri27594/mac)
* Firefox: [Different ways to access PDF files](https://support.mozilla.org/en-US/kb/different-ways-access-pdf-files-firefox)

If you are still unable to view PDF files in your browser, you may need to download the files to review. To download a file for review, please follow the steps below:

<Steps>
  <Step>
    Ensure you have a PDF viewer such as Adobe Acrobat or Preview (Mac) to view the file
  </Step>

  <Step>
    Hover over the receipt image and click "Edit"
  </Step>

  <Step>
    On the left of the modal, click the "download" icon

    <Frame>
      <img src="https://mintcdn.com/pextest/z-xo8Ba3fU4n84SS/images/administrator-guide/image-107.png?fit=max&auto=format&n=z-xo8Ba3fU4n84SS&q=85&s=fa5422702c278d731321dcb12b740ffd" alt="" width="1726" height="1054" data-path="images/administrator-guide/image-107.png" />
    </Frame>
  </Step>

  <Step>
    If the file does not automatically open, find the file on your desktop and click to open.
  </Step>
</Steps>