> ## Documentation Index
> Fetch the complete documentation index at: https://support.pexcard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Declined Card Transactions (PEX Declines vs Merchant Declines) on All Programs

> PEX card transactions may be declined for a variety of reasons, either by the PEX system or by the merchant.

**PEX Card Declines**

When PEX declines a transaction, the decline is typically because of an insufficient fund balance on the card.

Your Administrator and PEX can verify the reason for all transaction declines.

**Merchant Card Declines/ Invisible Declines**

When a merchant declines a PEX card transaction that PEX has sent an approval for, unfortunately, neither your Administrator nor PEX can see exactly why the merchant declined it. A decline will not be visible for your Administrator nor PEX to review and the merchant must be contacted directly to determine why they have declined card.

You can contact Customer Support at **866-685-0898**.