> ## Documentation Index
> Fetch the complete documentation index at: https://support.pexcard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email to PEX (Cardholder guide)

> Email in your receipts to PEX. PEX will auto match the submitted receipts to the corresponding transactions

Submitting receipts is now easier than ever. In addition to [texting in receipts](/cardholder-guide/text-to-pex-cardholder-guide), you can also email in receipts to PEX. PEX will auto match the submitted receipts to the corresponding transactions.

## Reply to reminder

PEX will send an email receipt reminder when you make a purchase. Simply reply to the email with a receipt image and we will take care of the rest.

## Enable receipt reminder

To enable the email receipt reminder, follow the steps:

**Ensure your email is verified:**

<Steps>
  <Step>
    Click on the **Person** icon at the top right → Select [My Profile](https://dashboard.pexcard.com/account/profile)

    <Frame>
      <img src="https://mintcdn.com/pextest/hK2raOm59l2gC7iS/images/cardholder-guide/email-to-pex-cardholder-guide/image-1.png?fit=max&auto=format&n=hK2raOm59l2gC7iS&q=85&s=f5dea257da01466f9dbc210f32ed7855" alt="My Profile page" width="1892" height="605" data-path="images/cardholder-guide/email-to-pex-cardholder-guide/image-1.png" />
    </Frame>

    <Frame>
      <img src="https://mintcdn.com/pextest/hK2raOm59l2gC7iS/images/cardholder-guide/email-to-pex-cardholder-guide/image-2.png?fit=max&auto=format&n=hK2raOm59l2gC7iS&q=85&s=4b67af768276a149acc697191d9e5793" alt="Profile details with verified email" width="1897" height="741" data-path="images/cardholder-guide/email-to-pex-cardholder-guide/image-2.png" />
    </Frame>
  </Step>

  <Step>
    You can add a new email address for receipt reminders:

    * Click **Edit Profile**
    * Edit your email address
    * Click **Update**
    * Enter your secure access code you have received
    * Click **Continue**
  </Step>

  <Step>
    Verify the email you would like to receive email receipt reminders to:

    * Click **Verify**

    <Frame>
      <img src="https://mintcdn.com/pextest/hK2raOm59l2gC7iS/images/cardholder-guide/email-to-pex-cardholder-guide/image-3.png?fit=max&auto=format&n=hK2raOm59l2gC7iS&q=85&s=3cb59f9fc28fcdaedf56e333367d9ede" alt="Verify email" width="1527" height="90" data-path="images/cardholder-guide/email-to-pex-cardholder-guide/image-3.png" />
    </Frame>

    * Enter the Secure Access Code you have received
    * Click **Verify**
  </Step>
</Steps>

**Enable an email receipt reminder:**

<Steps>
  <Step>
    Go to the [Notifications](https://dashboard.pexcard.com/account/notifications) tab
  </Step>

  <Step>
    Locate the "Receipt reminder" notification
  </Step>

  <Step>
    Check the email box across it
  </Step>

  <Step>
    Click **Update Notifications**
  </Step>
</Steps>

You are all set to receive email receipt reminders.

## Reply with receipt image

Whenever you make a purchase, you will receive an email receipt reminder from our PEX email: [receipts@pexcard.com](mailto:receipts@pexcard.com). Simply reply to it with a photo of your receipt.

To ensure best matching results, make sure your receipt has a date and total amount paid visible. We will auto match the receipt to its corresponding transaction. Once done, PEX will send you an email confirming the successful auto match.

## Send email without reminder

You can email in receipts without a receipt reminder straight to [receipts@pexcard.com](mailto:receipts@pexcard.com)

* When you email in the receipt image or images (you can send more than one), we will auto match the receipt(s) to its/their corresponding transaction(s). Once done, we'll send you an email confirming the successful match.
* When emailing in the receipt image or images, make sure that the email you use is verified. To verify the email:
  * Click on the **Person** icon at the top right → Select [My Profile](https://dashboard.pexcard.com/account/profile)
  * Locate your email address
    * If you want to add a new email address for receipt reminders:
      * Click **Edit Profile**
      * Edit your email address
      * Click **Update**
      * Enter your secure access code you have received
      * Click **Continue**

Contact us at [adminsupport@pexcard.com](mailto:adminsupport@pexcard.com) if you want to set up forwarding rules in your email account to automatically forward receipts to PEX.

## PEX email responses

You might receive these email notifications in response to your sent receipt:

* **Success match**
  * The receipt has been successfully auto matched.
* **Duplicate receipt**
  * You have either previously submitted this receipt or it has already been mapped to a transaction.
* **Unrecognized email address**
  * This email address is not added to your PEX account. Please add it and resend your receipt.
* **No match**
  * We are having trouble matching your submitted receipt to a transaction. Please manually attach via the PEX dashboard or mobile app.

## FAQ

<AccordionGroup>
  <Accordion title="Do I need to text you a receipt amount along with the image?">
    No need. We will only look for the receipt image. This is enough for us to auto match the receipt to the transaction.
  </Accordion>

  <Accordion title="My receipt is too long. Can I email you images of different parts of the receipt?">
    Yes. Make sure your receipt has a date and total amount paid visible.
  </Accordion>

  <Accordion title="Can I email you more than one receipt?">
    Of course! We will auto match the receipts to their corresponding transactions.
  </Accordion>

  <Accordion title="Can I email receipts in HTML format?">
    Yes! We will auto match the receipts to their corresponding transactions.
  </Accordion>

  <Accordion title="Can I email receipts as multi-page PDFs?">
    Sure! We will auto match the receipts to their corresponding transactions.
  </Accordion>

  <Accordion title="Is there any other way I can send you a receipt?">
    Yes. You can text a photo of your receipt via SMS to PEX at this number: (640) 800-7522. More info here: [Text to PEX (Cardholder Guide)](/cardholder-guide/text-to-pex-cardholder-guide)
  </Accordion>

  <Accordion title="Why do I see my email attached to the transaction?">
    When you email a receipt, only the receipt is saved to the transaction. However, if the email is missing an inline or attached receipt, we attach the email itself instead.
  </Accordion>

  <Accordion title="Why didn't my receipt match?">
    To ensure best matching results:

    * Ensure your receipt has a date and total amount paid visible.
    * Submit receipts only for purchases made using your PEX card.
  </Accordion>
</AccordionGroup>