> ## Documentation Index
> Fetch the complete documentation index at: https://support.pexcard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Submitting a lost-receipt affidavit

> Submit a lost-receipt affidavit for an eligible card purchase in the PEX mobile app or on the web

If you don't have a receipt for a card purchase, you may be able to submit a lost-receipt affidavit in the PEX mobile app. The affidavit becomes an attachment on the transaction and acts as the receipt.

## Submit in the PEX mobile app

The **I don't have a receipt** link appears only when:

* Your admin has enabled **Lost-receipt affidavit** in **Business settings → Workflows → Workflow settings** on the web
* The transaction isn't **Approved** or **Rejected**
* The transaction has no receipts or attachments
* No upload is in progress

For setup details, see [Lost-receipt affidavit settings](https://support.pexcard.com/administrator-guide/lost-receipt-affidavit.md).

**Step 1**

Open a card purchase in **Transaction details**.

**Step 2**

On the **Receipts** tab, tap **I don't have a receipt** below **No attachments added**.

![Transaction details with the Receipts tab showing No attachments added and the I don't have a receipt link](https://mintcdn.com/pextest/ofJkpS1R2_pNYNUr/images/cardholder-guide/submitting-a-lost-receipt-affidavit/no-receipt-link.png?fit=max\&auto=format\&n=ofJkpS1R2_pNYNUr\&q=85\&s=e5120e495114bf3570efb8db9160a2f8)

**Step 3**

Choose a **Reason no receipt is available**: **Lost or misplaced**, **Never received from merchant**, **Digital-only (no paper or email)** or **Other**.

**Step 4**

Enter a **Business purpose** of 10 to 500 characters. A live counter shows your count out of 500.

**Step 5**

Turn on the confirmation toggle: "I confirm this transaction is valid and a receipt is genuinely unavailable, and I've made a reasonable effort to obtain one."

![Lost receipt affidavit form showing the reason, business purpose, confirmation toggle and Submit affidavit button](https://mintcdn.com/pextest/ofJkpS1R2_pNYNUr/images/cardholder-guide/submitting-a-lost-receipt-affidavit/affidavit-form.png?fit=max\&auto=format\&n=ofJkpS1R2_pNYNUr\&q=85\&s=2e67a6bb46afeaf8b3102b44d0c79297)

**Step 6**

Tap **Submit affidavit**. To leave without submitting, tap the back arrow.

## If the transaction is over the maximum

If your admin set a maximum amount and the purchase is above it, the app shows **Lost receipt affidavit unavailable** and asks you to upload a receipt instead. The app suggests asking the merchant for a duplicate receipt, checking your email for a digital copy or contacting your admin if neither works. Tap **Upload receipt** to open the receipt picker or camera. \$0 means no limit and the form opens.

![Lost receipt affidavit unavailable sheet explaining the maximum amount and offering Upload receipt](https://mintcdn.com/pextest/ofJkpS1R2_pNYNUr/images/cardholder-guide/submitting-a-lost-receipt-affidavit/affidavit-unavailable.png?fit=max\&auto=format\&n=ofJkpS1R2_pNYNUr\&q=85\&s=68fafd0efd00449ab47e1efd687eeded)

## After you submit

The affidavit is added to the **Receipts** tab as the transaction's receipt and the **I don't have a receipt** link disappears. Tap it to preview the signed affidavit, which shows the transaction, your declaration, the attestation and your signature. From the preview, you can download it or delete it with the trash icon.

![Preview of the signed lost-receipt affidavit with controls to edit, replace, download or delete it](https://mintcdn.com/pextest/ofJkpS1R2_pNYNUr/images/cardholder-guide/submitting-a-lost-receipt-affidavit/affidavit-preview.png?fit=max\&auto=format\&n=ofJkpS1R2_pNYNUr\&q=85\&s=c41ca4c79b72b416d1b288ae1ed65f31)

## Submit an affidavit on the web

You can also submit an affidavit from the web dashboard. For details about enabling the feature or setting a maximum, see [Lost-receipt affidavit settings](https://support.pexcard.com/administrator-guide/lost-receipt-affidavit.md).

**Step 1**

Go to **Transactions** and select the card purchase.

**Step 2**

In **Receipts**, select **I don't have a receipt**.

![Transaction details page with the I don't have a receipt option in the Receipts section](https://mintcdn.com/pextest/EGe9gZyc7Sxf6h3p/images/administrator-guide/lost-receipt-affidavit/no-receipt-option.png?fit=max\&auto=format\&n=EGe9gZyc7Sxf6h3p\&q=85\&s=1db57317e871c53e9086395a4ac0b4c4)

**Step 3**

Choose a reason, enter the business purpose, confirm the statement and select **Submit affidavit**.

![Submit lost receipt affidavit form with reason, business purpose, confirmation checkbox and Submit affidavit button](https://mintcdn.com/pextest/EGe9gZyc7Sxf6h3p/images/administrator-guide/lost-receipt-affidavit/submit-affidavit-form.png?fit=max\&auto=format\&n=EGe9gZyc7Sxf6h3p\&q=85\&s=8f06ebb7b1dfe8e73991aac18e50acc5)

## FAQ

> **Can I remove an affidavit after I submit it?**
>
> Yes, until the transaction is approved. Open the affidavit and tap the trash icon. The **I don't have a receipt** link appears again so you can submit a new affidavit or upload a receipt.


## Related topics

- [How to Attach a Receipt to a Transaction Record (Mobile App; Cardholder)](https://support.pexcard.com/cardholder-guide/how-to-attach-a-receipt-to-a-transaction-record-mobile-app-cardholder.md)
- [Mobile App - Overview (Cardholder)](https://support.pexcard.com/cardholder-guide/mobile-app--overview-cardholder.md)
- [Lost-receipt affidavit](https://support.pexcard.com/administrator-guide/lost-receipt-affidavit.md)


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