> ## Documentation Index
> Fetch the complete documentation index at: https://support.pexcard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Submitting a request for mileage reimbursement

> How to submit a mileage reimbursement request as a Cardholder and track its status

Cardholder users can submit a request for mileage reimbursement by following the steps below.

## Submitting a mileage reimbursement request

<Steps>
  <Step>
    Log in to the Dashboard at [dashboard.pexcard.com](https://dashboard.pexcard.com?utm_source=support).
  </Step>

  <Step>
    Navigate to **Requests** from the sidebar menu.
  </Step>

  <Step>
    Click the **Reimbursements** sub-menu.
  </Step>

  <Step>
    Click **New Reimbursement** in the top right corner.
  </Step>

  <Step>
    Select **Enter mileage details** from the dropdown menu.
  </Step>

  <Step>
    Click the calendar icon to select the travel date.
  </Step>

  <Step>
    Enter the address of your starting point.
  </Step>

  <Step>
    Enter the address of your destination.

    * PEX uses Google Maps to calculate the distance between your starting point and destination.
    * If only the starting point and destination are provided, the mileage and reimbursement amount are calculated based on the calculated distance.
  </Step>

  <Step>
    Enter the starting odometer value (optional).
  </Step>

  <Step>
    Enter the ending odometer value (optional). If you have a round trip, turn on the **Round trip** toggle.
  </Step>

  <Step>
    Review the mileage and reimbursement amount calculated based on your provided details and the reimbursement rate.
  </Step>

  <Step>
    Provide tag values under the **Tags** section (optional).
  </Step>

  <Step>
    Enter a **Note** if you want to include one with your request (optional).
  </Step>

  <Step>
    Click **Add an external account** under the **External account** section and log in to your bank account for Instant Account Verification via Open Banking Providers.

    * If you cannot log in via Instant Account Verification, click the **Click here** link under "Add an external account" to provide your account and routing numbers manually.
    * You only need to provide external bank account details the first time you submit a reimbursement request.
  </Step>

  <Step>
    Check the two agreement checkboxes at the bottom of the page. You only need to agree to the agreements the first time you submit a reimbursement request.
  </Step>

  <Step>
    Click **Submit**.
  </Step>
</Steps>

<img src="https://mintcdn.com/pextest/-JKyuJDy0IfXwtsX/images/cardholder-guide/submitting-a-request-for-mileage-reimbursement/image-1.png?fit=max&auto=format&n=-JKyuJDy0IfXwtsX&q=85&s=0c07c70e0bfc4fea77b73de8675d2f17" alt="Mileage reimbursement request form" width="1690" height="3424" data-path="images/cardholder-guide/submitting-a-request-for-mileage-reimbursement/image-1.png" />

## Viewing your request status

<Steps>
  <Step>
    Log in to the Dashboard at [dashboard.pexcard.com](https://dashboard.pexcard.com?utm_source=support).
  </Step>

  <Step>
    Navigate to **Requests** from the sidebar menu.
  </Step>

  <Step>
    Click the **Reimbursements** sub-menu.

    * The **New Requests** tab displays all reimbursement requests pending approval.
    * The **History** tab displays all approved and rejected reimbursement requests.
  </Step>
</Steps>

<Note>
  **Note:**

  You'll receive an email or push notification when your reimbursement request is approved or rejected.
</Note>

## Tracking the payment status

<Steps>
  <Step>
    Log in to the Dashboard at [dashboard.pexcard.com](https://dashboard.pexcard.com?utm_source=support).
  </Step>

  <Step>
    Navigate to **Payments** from the sidebar menu. The Payments page displays all payments settled to your external bank account.
  </Step>
</Steps>

<Note>
  **Note:**

  One payment may contain multiple reimbursement requests if they were paid in one payment.
</Note>

## FAQ

**Can I submit a mileage reimbursement request via the mobile app?**

Yes, you can use the mobile app to submit a mileage reimbursement request.

**How do I know about my request approval/rejection?**

You'll receive a notification (email and push) once your reimbursement request is approved or rejected.

**Why don't I see the "Enter mileage details" option?**

Your admin may have disabled the mileage reimbursement feature for your account.

**Can I change the reimbursement rate for mileage?**

No, only admins can change the reimbursement rate.