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How to Create a New Cardholder User Account

Cardholders are able to view their balance, download statements, add transaction notes/receipts, and update their profile through the PEX Cardholder website. In order to access the site, they must first complete the "First time login" process.

Creating an Account using an Emailed Verification Code

  1. Go to https://ch.pexcard.com and click the link titled "First time login?"
  2. Click the link at the top of the page or navigate to https://ch.pexcard.com/registration/
  3. Click the "Begin" button
  4. Key in the sixteen (16) digit card number as shown on the front of your PEX card and click the "Next" button
  5. A six (6) digit code will be emailed to the address provided when the card was ordered
  6. Retrieve the code from your email and enter it in the field provided. Click the "Next" button.
    • Note: if you have not received the code after 10 minutes, please check your spam folder. If you still have not received the email, please contact your business administrator to confirm which email address is associated with your card
  7. After verifying your email address, you will be shown the phone number and birth date we have on file. Please alert your business administrator if this information is incorrect.
  8. Create a username. Your username must be unique
  9. Choose a password and re-enter. The password must be 8-11 characters, and must contain letters, numbers, and special characters. Spaces are not allowed
  10. Choose a security question. You can also write your own question
  11. Enter your security answer. Note that answers are case sensitive, so enter it in the exact way you will enter it in the future
  12. Click the "Register" button. Your business administrator will receive an email alerting them to your new account.

Example cardholder account creation:

Creating an Account using Your Birth Year for Verification

  1. Go to https://ch.pexcard.com and click the link titled "First time login?"
  2. Key in the sixteen (16) digit card number as shown on the front of your PEX card
  3. Key in your four (4) digit year of birth
  4. Click the "Submit" button
  5. Create a username. Your username must be unique
  6. Choose a password and re-enter. The password must be 8-11 characters, and must contain letters, numbers, and special characters. Spaces are not allowed
  7. Enter a security question. The security question should be something that only you will know the answer to. For example, "First pet's nickname".
  8. Enter your security answer. Note that answers are case sensitive, so enter it in the exact way you will enter it in the future.
  9. Click the "Submit" button