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How to Create a New Cardholder User Account

Cardholders can check their card balances, download statements, add transaction notes/receipts, and update their profiles through the PEX Cardholder website.

In order to access the site, they must first complete the "First time login" process.

Creating an Account using an Emailed Verification Code

  1. Go to the PEX Cardholder Site: https://ch.pexcard.com
  2. Click the link titled "First time login?"

    Create_New_Cardhlolder_User_Account_6.png

    Cardholders must complete "First time login" to gain access to the PEX Cardholder website

  3. Click the green "Begin" button

    Create_New_Cardhlolder_User_Account_7.png

    Click the green “Begin” button to start the First Time Login process

  4. Key in the sixteen (16) digit card number as shown on the front of your PEX card
  5. Click the green "Next" button
  6. A six (6) digit code will be emailed to the email address provided when the card was ordered
  7. Retrieve the code from your email and enter it in the field provided.
  8. Click the green "Next" button.
    • Note: if you have not received the code after 10 minutes, please check your spam folder
    • If you still have not received the email, please contact your business administrator to confirm which email address is associated with your card

      Create_New_Cardhlolder_User_Account_9.png

      Enter the 6-digit verification code. Then click the green “Verify” button.

  9. After verifying your email address, you will be shown the phone number and birth date that PEX has on file
    • Please alert your business administrator if this information is incorrect
  10. Create a username
    • Your username must be unique
  11. Choose a password
  12. Re-enter it
    • The password must be 8-11 characters and must contain:
      • Letters
      • Numbers
      • Special characters
    • Spaces are not allowed
  13. Choose a security question
    • You can also write your own question
  14. Enter your security answer
    • Note: Answers are case sensitive, so be sure to enter the answer in the exact way you will enter it again in the future
  15. Click the "Register" button

Your business administrators will receive an email alerting them to your new account.

Creating a New Cardholder User Account Using Your Birth Year for Verification

To Create a New Cardholder User Account Using Your Birth Year for Verification:

  1. Go to the PEX Cardholder Site: https://ch.pexcard.com
  2. Click the link titled "First time login?"
  3. Click the green "Begin" button
  4. Enter the sixteen (16) digit card number as shown on the front of your PEX card
  5. Enter your four (4) digit year of birth
  6. Click the "Submit" button
  7. Create a username
    • Your username must be unique
  8. Choose a password and re-enter it
  9. Your password must be 8-11 characters and must contain
    • Letters
    • Numbers
    • Special characters
  10. Spaces are not allowed
  11. Choose a security question
    • You can also write your own question
  12. Enter your security answer
    • Note: Answers are case sensitive, so be sure to enter the answer in the exact way you will enter it in the future
  13. Click the "Register" button

Your business administrators will receive an email alerting them to your new account.

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