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How to Set a PIN for the Cardholder

PINs can only be set by the Administrator and cannot be recovered or reset by customer service. If the cardholder forgets the PIN, they must call you for a new one. The PIN does not allow cash access, but you can use the card at merchants that require PIN POS transactions, such as Costco and Sam’s Club.

  1. Click: "Cards" at the top of the page
  2. Click: Card List
  3. Locate and click on cardholder's name
  4. Click: "PIN" under the second blue bar
  5. Enter the PIN following the required PIN rules
  6. Click: Green "Set" button at the bottom