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How to Reset Your Password

Resetting the password for your PEX user account is easy.

  1. Navigate to the login page
    1. If you are a business administrator, go to https://admin.pexcard.com
    2. If you are a cardholder, go to https://ch.pexcard.com
  2. Click the link at the bottom for password reset titled "Forgotten your username or password?"
  3. Enter your username. If you have forgotten your username, you may click the link to receive a username reminder via email
  4. Enter your security answer. Note your security answer is case sensitive
  5. Check your email for your temporary login information

If you are an administrator and need to reset the password for a cardholder at your organization, please contact The PEX Card Team at customerservice@pexcard.com or 1-866-685-0898.

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