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Initial Receipt of Cards

If your Administrator is shipping your card directly to your residence, please be sure that the Administrator has your complete and correct address.

If your Administrator is shipping your card to you by Expedited Delivery or Rush Delivery (UPS or FedEx), then ask your Administrator if you have questions about the delivery status of your card. Your Administrator will have the shipment tracking number and can see where the shipment is.

Standard Delivery

PEX cards are sent in plain white envelopes, with the business name, cardholder name, and delivery address showing in the address window.

  • For security reasons, there is no reference to PEX on the envelopes
  • Standard Delivery is via USPS (US Postal Service) First Class Mail
  • Cards arrive approximately 10-15 business days after your Administrator places the card order

Expedited Delivery

Expedited Delivery is via UPS or FedEx, and a signature is required.

  • Please leave delivery instructions for the driver, to avoid missed deliveries and return of the card to PEX
  • Cards arrive approximately 4 days after your Administrator places the card order

Rush Delivery

Rush Delivery is via UPS or FedEx, and a signature is required.

  • Please leave delivery instructions for the driver, to avoid missed deliveries and return of the card to PEX
  • Cards arrive approximately 3 days after your Administrator places the card order
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