How can we help?

Card Statuses: Inactive, Active, Blocked, and Closed

Here are descriptions of every card Status, including those used by PEX Client Services.

"Open" Cards

“Open” cards have three Statuses:

  1. Inactive: All new PEX Cards are “Inactive,” which means that they cannot be used
    • New cardholders are instructed to call their Business Administrator to activate the Card
    • For more information on card activation, refer to "How to Activate a New Card"
  2. Active: “Active” cards can be used to make purchases
    • Remember to fund the Cards, since cardholders can't spend without money on the card
  3. Blocked: You may want to turn a card off when a cardholder is on vacation or taking a leave of absence
    • “Blocked” cards cannot be used for purchases
    • The card balance and card settings will be preserved, however
    • When the cardholder returns, you can change the card status back to Active
      • For more information on blocking cards, refer to "How to Block a Card"

How to See a Card's Status in the Administrator Site:

  1. Log into the Administrator Site
  2. Click on the “Cards” tab
  3. Click on “Card List” in the blue bar
  4. You can see the cardholder’s Status under the “Status” heading

Card_Status_2.png

Go to “Card List” to see a cardholder’s Status

 

"Closed" Cards

When a Card account is closed, it cannot be reactivated

  • For more information, refer to "How to Close a Card"
Was this article helpful?
0 out of 0 found this helpful