How can we help?

How to Close (Terminate) a Card

 When you no longer need a card, you can close it (terminate it).

  • Once closed, you cannot reactivate the card
  • If you need another card for the same individual, then order a new card using the "Create New Card Order" sub-menu on the Administrator Site
  • When you close a card, any balance on the closed card is added back into the main corporate account

Closing cards will add space to the maximum number of cards available to you under your Plan.

  • In some cases, closing cards may reduce your total monthly fees

You can close cards through the Administrator Site and through the Mobile App.

Download the Mobile App:

How to Close a Card through the Administrator Site:

  1. Log in to the Administrator Site
  2. Click the "Cards" tab at the top of the page
  3. Click “Card List”
  4. Navigate to the cardholder
  5. Click on the cardholder's name
  6. Click "Profile" under the blue bar with the cardholder’s name
  7. Click the "Close card account" button at the bottom of the page
  8. Click the green "Close" button to confirm the action

Terminate_a_Card_6.png

Click “Close Card Account” at the bottom of the cardholder’s Profile page. Click the green “Close” button in the confirmation dialogue box to confirm the action.

 

How to Close a Card Using the Mobile App:

  1. Log in to the Mobile App
  2. Click the “Cards” icon at the bottom of the screen
  3. Navigate to the cardholder
  4. Click on the cardholder’s name

    Close_Card_Mobile_6.png

    Click the “Cards” icon to see the list of cardholders. Click on the cardholder’s name.

  5. Click “Profile” in the Cardholder Details section

    Close_Card_Mobile_5.png

    Click “”Profile”

  6. Click "Close Card"

    Close_Card_Mobile_7.png

    Click “Close Card”

  7. Click “Close” in the confirmation dialogue box to close the card

Close_Card_Mobile_8.png

Click “Close” in the confirmation dialogue box

 

To learn how to terminate several cards at once, see "How to Terminate Multiple Cards"

You might find this article useful, if you want to learn how to search cards based on certain criteria: "How to Search Cards"

Was this article helpful?
0 out of 0 found this helpful