How can we help?

How to Close (Terminate) Multiple Cards at Once

Closing cards in a batch is quick and convenient. The cards will be shown as Closed on the Administrator Site.

 Once PEX cards are closed (terminated), they cannot be reactivated.

  • You must order new cards for cardholders whose cards have been closed

How to Close Multiple Cards at Once Through the Administrator Site:

  1. Log into the Administrator Site
  2. Click the “Cards” tab
  3. Click "Search" on the blue bar
  4. Click the "Search By" dropdown
  5. Select "Status"

To choose "Active" cards to close:

  1. Leave the dropdown to the right of "Status" at the default “Active” setting
  2. Click the green "Search" button

Terminate_Multiple_Cards_4.png

Click the green “Search” button to find Active cards to close

To choose "Blocked" cards to close:

  1. Click the dropdown to the right of "Status"
  2. Select "Blocked"
  3. Click the green "Search" button

Terminate_Multiple_Cards_6.png

Click the green “Search” button to find Blocked cards to close

To Choose the Cards You Want to Close: 

  1. Check the boxes to the left of the names of the cards you want to close
  2. Click the "Change Status" dropdown above
  3. Select "Close"
  4. Click the green "Change" button

Terminate_Multiple_Cards_10.png

Click the green "Change" button to change the Status of the selected cards to Closed

 

Note: 

  • Batch card edits/changes are scheduled
  • They are instantly acknowledged onscreen, but it may take a few moments to see the updates

 

You might find this article useful, if you would like to learn how to search cards based on certain criteria: "How to Search Cards"

 

Was this article helpful?
0 out of 0 found this helpful