How can we help?

How to Change My Cardholder Username

 How to Change Your Cardholder Username

You can change your Cardholder Username both through the PEX Mobile App and through the PEX Cardholder Site.

Download the Mobile App:

How to Change Your Username Using the Mobile App

  1. Log in to the Mobile App
  2. Click the “Settings” icon at the bottom of the screen
  3. Click “Account Settings”

    Change_password_mobile_1.png

    Click “Settings” icon. Click “Account Settings.”

  4. Click “Edit” after Username

    Change_username_mobile_2.png

    Click “Edit” after Username

  5. Enter your current password
  6. Enter and re-enter the new Username
  7. Click “Save” to confirm the changes

Change_username_mobile_3.png

Enter current password. Enter and re-enter new Username. Click “Save.”

 

How to Change Your Username Through the Cardholder Site:

You must be able to log into the PEX Cardholder Site at https://ch.pexcard.com.

To Change Your Username:

  1. Log in to the PEX Cardholder Site
  2. Click on your name on the upper left side of the screen
  3. Click the "Change username" button at the bottom of the page

    Change_username_3.png

    Click the “Change username” button

  4. Enter your current password
  5. Enter your new username
  6. Re-enter to confirm the new username
  7. Click the green "Save new username" button

Change_username_4.png

Click the green “Save new Username” button 

 

 

Was this article helpful?
0 out of 0 found this helpful