What are PEX Requests?

Most requests trigger either email or mobile push notifications alerting administrators to newly created requests or changes in request status. PEX Requests can exist in several states: Pending All recently created requests begin in this status. When a request is submitted by a cardholder and until the cardholder or administrator makes a final decision on the request, all requests remain in this status. The administrator has not made a final decision on this request. Approved The administrator reviewed/made a final decision to approve the request. When a request changes status from pending to approved, the cardholder will receive the approved amount of funding immediately. Rejected The administrator reviewed/made a final decision disapproving the request. No funds will be disbursed to the cardholder. Canceled A request can be canceled when the cardholder withdraws or “cancels” a “pending” request. Only cardholders can cancel a “pending” request. Once “approved” or “rejected” the cardholder is unable to change the status. For more details on how to approve or reject a request, please see: How to Approve or Reject Cardholder Requests. For details on how to enable notifications for PEX Requests, please see: Enabling Notifications for PEX Requests

Documentation Index