PIN versus Credit Transactions

Only your business administrator can set and reset your PIN. Once a pin has been set, administrators may also opt to allow the cardholder to update the pin. In most cases, you can easily make purchases by choosing “Credit” for transactions, either with a signature or by using the card’s billing zip code when requested.

If your Administrator has created a PIN for you, only your Administrator can tell you what it is
Please note that Sam’s Club, Costco, Home Depot, and some other merchants may require a PIN to make a purchase

For security reasons, PIN use is locked after five (5) incorrect entries.

If your card is locked after incorrect PIN entries, contact PEX Customer Service at 866-685-0898 (see Contact Cardholder Support).
It is recommended to speak with the administrator before 5 tries to update the pin to ensure the transaction may be processed and the card is not locked due to too many incorrect attempts to input a pin at a merchant terminal.

Last modified on July 24, 2026