Note:All unauthorized activity must be reported within 60 days of the settlement date to remain eligible for dispute.
Card Transactions
How to report fraud or dispute a transaction
Steps to take if you identify unauthorized activity on your PEX card or need to dispute a transaction
If you identify unauthorized activity on your PEX card, block the card immediately to prevent additional charges.
To open a dispute — whether for unauthorized activity or a non-fraud issue — contact our call center at 1-866-685-0898, available 24/7. Our agents will promptly gather all necessary information to expedite the dispute process.
For detailed steps on the dispute process, including how to submit affidavits and documentation, see How to dispute a transaction.
Last modified on June 1, 2026