- All PEX declines can be verified by viewing the Declines section in the Cardholder’s record. Here you’ll see all merchant/transaction detail, and the reason for the decline.
- In many cases, however, the PEX support team can help determine the reason for the merchant decline.
1
There is a Spend Rule block
2
The card is not in Active status
3
The card has an insufficient available balance
4
The card has reached its daily spend limit
5
The card’s expiration date was manually entered incorrectly
6
The cardholder is attempting to spend at an unauthorized merchant
7
The merchant does not accept prepaid debit cards
8
The cardholder is attempting to spend at a non-US based merchant
9
The cardholder selected DEBIT at the point of sale, but there is no PIN assigned to the card
10
The merchant’s system automatically processes transactions as PIN required and there is no PIN set on the card
11
The cardholder attempted to access cash, via ATM, at a financial institution or through a merchant
12
The Zip Code entered does not match the card profile
13
Gas pump purchase - PEX authorizes and holds $49 for gas pump purchases. The merchant can hold up to $120.00, which may cause a decline due to insufficient funds
How to View Card Decline Details
1
Log in to dashboard.pexcard.com
2
Click the “Cards” page
3
Locate the cardholder’s name and Click on it
4
Click “Declines” tab on the card details page
5
Click on the description to see transaction details
1
The Cardholder entered the 3-digit number on the back of the card (CVV2/CVC2) incorrectly during an online purchase
2
The card was approved for a partial amount of the transaction total which would be equal to the card’s available balance
- Check the Transactions tab to see if there is a pending transaction for the merchant in question
3
The merchant does not accept prepaid debit cards