Helps users handle scheduled payments, modify/cancel payments, view history, and resolve common issues.
1. Manage Bills & Payments
Editing bills
-
You can edit tags while a bill is pending approval.
-
After approval, bills cannot be edited except by cancelling and creating a new bill.
Approving or rejecting bills
-
Open the Bill Details page
-
Click Approve or Reject
Vendor review
-
Vendors must be approved before use in Bill Pay
-
Manage from the Vendor Details page
2. View Payment History & Reports
To review historical payments:
-
Go to Reports
-
Select Bill pay reconciliation
-
Choose a timeframe
-
Export to CSV (PDF not supported)
You can filter by:
-
Vendor
-
Status
-
Date
-
Amount
3. Payment Failures & How to Fix Them
To investigate a failed payment:
-
Open the Payment bundle
-
Click the payment line item for details
Common failure reasons
-
Insufficient funds in the external bank account
-
Incorrect vendor banking info
-
Vendor bank rejects ACH
-
Virtual card delivery email is invalid
How to resolve
-
Add funds to your external account
-
Verify and correct vendor payment details
-
Recreate payment bundle as needed
4. Frequently Asked Questions
1. Can I pay bills using different bank accounts?
Yes — any connected external account can be used.
2. Is there a fee for Bill Pay?
-
Virtual cards: free
-
ACH: free during beta (after beta: $1 per ACH depending on plan)
3. Do I need an invoice to pay a vendor?
No, uploading an invoice is optional.
4. What is the daily limit for Bill Pay?
$25,000 per day, per PEX business account.
5. How do I request a higher Bill Pay limit?
Email adminsupport@pexcard.com with your business requirements.
6. Do I get notifications when payments process?
No — Bill Pay currently does not send due-date or completion notifications.
7. Can I issue a check?
Not yet. (Coming soon.)
8. How do I opt out of Bill Pay?
Dashboard → Business settings → Profile → Settings → Edit → Disable Bill Pay.
9. What account types support Bill Pay?
Prepaid and Credit expense programs.
5. Helpful Tips
-
Keep vendor information up to date (especially banking and emails)
-
Use consistent invoice numbers to simplify reconciliation
-
Schedule payments with appropriate lead time
-
Export reports regularly for accounting use
Last modified on May 5, 2026
