Fees vary depending on the type of account you have. While some fees are billed immediately, others are billed at a later date. Here is where you can review the billing schedule.Documentation Index
Fetch the complete documentation index at: https://support.pexcard.com/llms.txt
Use this file to discover all available pages before exploring further.
On Prepaid Expense Accounts
All account fees are deducted automatically from the PEX Account balance reflected in the upper left corner of the administrator dashboard.Card fees are billed immediately after the card order is placed from the PEX Account balance. Billing fees are deducted from the PEX account balance on the second Wednesday of the month. Invoices are not provided and can be reviewed once fully paid in the next generated statement of the business account.
On Credit Expense Accounts
Any applicable unpaid fees are invoiced to the business account and are paid at the next repayment date. Fees become available for review in your next statement cycle.How to verify amount owed for outstanding fees
If there is a zero dollar balance, the fees will automatically be deducted the next time the account is funded. Go to Transactions and verify the last time the account was funded.If a partial amount was collected for fees, it will show Partial beside your pricing plan and the billing date. If the billing dates back to the last billing cycle, this is the remaining amount owed on the account for monthly fees. To review your paid account fees, you can navigate to Transactions-> PEX Account Transactions section of your account.
Administrators may also pay an account outstanding balance by removing funds from a card and those funds automatically move back onto the business PEX account balance. Note: Once there is an outstanding balance on the business account, all funds removed from cards will automatically be used to satisfy the overdue balance until the balance is cleared. If a partial amount was collected for a Rushed or Expedited card order, it will show Partial beside Card Order and the date of the order. You may verify the card order this is for by locating the appropriate card order under Cards-> Card Orders and clicking on the date to expand for further details. The next time the account is funded, the outstanding fees will be immediately paid from the business account’s available balance. It is recommended the PEX account balance has enough funding to avoid incurring overdue fees. Reasons you have outstanding fees may include:
- Monthly fees remain unpaid
- A recent Rushed, Expedited or Priority card order was recently placed
- An outbound ACH was recently completed
- A dormancy fee has been applied
- A recently scheduled transfer was returned
How to Fund by Bank ACH
How to Fund from Admin Dashboard
How to Fund by Wire Transfer