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When you replace a card because the card has been damaged, or because the cardholder’s name has changed, the old card remains Active until you activate the replacement card. The cardholder may have a status of “Multiple” in the card list.
  • As soon as you activate the new card, the old card is instantly and irreversibly deactivated
  • For this reason, PEX recommends that you only activate the new card after the new card has been delivered and is ready to use

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How to activate a replacement card

1
Log in to the Admin site
2
Locate the cardholder who is issued the replacement card, and click on their name
3
On the card details page, click the arrow next to “Card Status” to reveal the Active and Inactive cards
4
Click on the “Inactive” status, and select Active from the dropdown
5
Review and click “Activate” on the Confirm Status change screen.
Note:
  • When the Replacement Card (“Inactive”) is changed to “Active” status, the old card is instantly and irreversibly closed.
  • This type of card activation can only be done from the Web App. It cannot be completed from the Mobile App.
If you would like to learn how to search cards based on certain criteria, please see How to Search Cards
Last modified on April 23, 2026