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Sometimes as an admin, you may want to control a card activation process for your cardholders. For instance, if you want to keep cards active only during a business trip for certain cardholders, you can do so using the PEX ‘Card Unblocking’ feature. Once you enable the ‘Card Unblocking’ feature, all cards will automatically be blocked after users register them. To unblock the cards, users must submit card unblocking requests, which must then be approved by the designated approvers.

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Enabling the ‘Card Unblocking’ feature

1
Log in to the Dashboard via https://dashboard.pexcard.com
2
Navigate to Business settings from the sidebar menu and click on that.
3
Click on the Profile tab at the top of the Business settings page.
4
Scroll down to the Settings section.
5
Click on the Edit button under the Settings section.
6
Scroll down to the bottom of the Update Business information page.
7
Under the Card unblocking requests section click on the Enable radio button to enable the ‘Card Unblocking’ feature for your account.
  • Only admins with the Edit Business Profile permission can enable this feature from the dashboard Business Settings page.
  • Once you enable the ‘Card Unblocking’ feature, all cards will automatically be blocked after users register them. To unblock the cards, users must submit unblocking requests, which must then be approved by the designated approvers.
  • Follow the same steps to disable the ‘Card unblocking’ request feature. Remember that after disabling the ‘Card unblocking’ requests feature all cardholders will be able to activate their cards themselves.

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Card unblocking requests approval

1
Log in to the Dashboard via https://dashboard.pexcard.com
2
Navigate to Requests from the sidebar menu and click on that.
3
Click on the Card requests sub-menu.
4
Click on Unblocking request at the top of the Card requests page.
  • Card unblocking requests that are pending your review will be displayed by default on the New requests tab. To review all requests, click Clear under the Filters button.
5
On the Unblocking requests tab hover on the request that you would like to approve and click on that.
6
Review the request details (add a note if needed by typing it in the text area under the Explanatory note). The Edit button is available for users with the Approve/Reject card unblocking permission. So they can edit the active From date and To date fields for pending approval requests.
7
Click the Approve or Reject button located at the bottom of the modal window.

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Notifications

Once a card unblocking request is submitted, you will receive an email and push notification to review it (if you have permission to approve that request).

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FAQ

Yes, you can edit non-approved card unblocking requests if you are an approver.
Yes, you can either reject pending approval requests or cancel future approved requests.
You can disable the ‘Card unblocking feature’ from the Dashboard ‘Business settings’ page.
For Prepaid Expense and Credit Expense accounts this feature is available.
Yes, you can configure an approval policy for the ‘Card unblocking’ workflow.
An administrator needs the ‘Approve/reject card unblocking request’ permission.
Last modified on May 8, 2026