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If a Cardholder contacts you about a damaged card, you can order the replacement yourself from the Dashboard. Cardholders can’t order replacements themselves, so they don’t need to call PEX support. See How to replace a card from the Dashboard for step-by-step instructions.
  1. Open the Cardholder’s Card details page and click More options > Replace card
  2. Select Damaged as the reason
  3. Confirm the shipping address and choose a delivery method:
    • Regular Delivery — First Class Mail. 10–15 business days. No charge
    • Priority Mail — 4–8 business days. $10 fee (per separate shipping address)
    • Expedited Delivery — Up to 5 business days. $55 fee (per separate shipping address)
    • Rush Delivery — Up to 4 business days. $70 fee (per separate shipping address)
  4. Click Confirm
PEX ships to all of the 50 states and is unable to ship internationally or to US territories (Puerto Rico, Guam, US Virgin Islands, etc.). The current card stays active and can still be used until the replacement arrives and is activated. Once you receive the replacement card, activate it from the Dashboard — see How to Activate a Replacement Card.
Note:If you don’t see the Replace card option, check that you have the required permissions (see Who can replace a card) or call Administrator Support at (+1) 866-685-1898 (see Contact Administrator Support).
Last modified on October 21, 2026