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There are times when you may need to replace a card for an existing cardholder. If the cardholder contacts you about a damaged card, have the cardholder call PEX Cardholder Support right away at (+1) 866-685-0898 to request a replacement card 24 hours a day, 7 days a week to the address on file with First Class shipping. Administrators should call for a replacement when a faster shipping method or change of address than the one listed on file is needed. Administrators may call in for a replacement at (+1) 866-685-1898, available 24 hours a day, 7 days a week.
Note:You will not be able to replace a damaged card from the Administrator dashboard (PEX Web App).
When you call, you will be asked to provide:
1
The cardholder’s name
2
The last four (4) digits of the card number (shown to the right of the Cardholder’s name in the Cards list)
3
The reason for the replacement, i.e. “damaged card” or “lost card”
4
The address to which the replacement card should be shipped or that it should go to the shipping address on file. Note: PEX ships to all of the 50 states and is unable to ship internationally or to US territories (Puerto Rico, Guam, US Virgin Islands, etc.)
5
Delivery method from the available delivery options:
  • Regular Delivery — First Class Mail. 10–15 business days. No charge
  • Priority Mail — 4–8 business days. $10 fee (per separate shipping address)
  • Expedited Delivery — Up to 5 business days. $55 fee (per separate shipping address)
  • Rush Delivery — Up to 4 business days. $70 fee (per separate shipping address)
6
The current card will remain active and can still be used until the replacement arrives and is activated by an administrator.
7
Once you receive the replacement card(s), you must go on to the Administrator dashboard to activate.
Administrators: You may find this article useful when you need to activate the replacement cards: How to Activate a Replacement Card
Last modified on May 4, 2026