Administrators only:Only administrators can replace cards. Cardholders can’t order a replacement themselves — ask your administrator.
Managing My PEX Card and Account
If Your Card is Lost, Stolen, or Damaged
Contact your administrator right away to replace a lost, stolen or damaged card — no call to PEX support needed
If your card is lost, stolen or damaged, call your business administrator right away. Your administrator can order a replacement card for you from the Dashboard, so you don’t need to call PEX support.
If you don’t know who your business administrator is, call Cardholder Support at 866-685-0898 (see Contact Cardholder Support).
Lost/Stolen card replacements immediately close all prior cards on the account once your administrator confirms the shipping address and shipping method. This is a permanent action.
Damaged card replacements allow the previous card to remain active until the replacement arrives in the mail. Activating a replacement card immediately closes all previous cards on the card account.
To report fraudulent charges, contact your administrator or call Cardholder Support at 866-685-0898 (see Contact Cardholder Support).
Last modified on October 21, 2026