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If your card is lost, stolen or damaged, call your business administrator as soon as possible. Your administrator can order a replacement card for you from the Dashboard, so you don’t need to call PEX support. If you don’t know who your business administrator is, call Cardholder Support at 866-685-0898 (see Contact Cardholder Support).
Administrators only:Only administrators can replace cards. Cardholders can’t order a replacement themselves — ask your administrator.
When you contact your administrator, let them know:
  • Whether your card is lost or stolen, or damaged
  • Where the new card should be shipped, if not to the address on file
  • How quickly you need it
Lost or stolen: your current card is closed right away and the replacement arrives with a new card number. Damaged: your current card stays active until the replacement arrives and is activated. Your administrator can choose Rushed, Expedited or Priority delivery instead of First Class Mail. To report fraudulent charges, contact your administrator or call Cardholder Support at 1-866-685-0898 (see Contact Cardholder Support).
Last modified on October 21, 2026