Browse tasks for managing your PEX card and cardholder account, including passwords, billing address, funding requests, statements, and lost or damaged cards.
How to Link Multiple Administrator or Cardholder Accounts
Setting a Primary Account on Login
How to Enable Multi-factor Authentication (Cardholders) on All Programs
Cancel a pending funding request
Creating a Reimbursement Request
How to Change My Cardholder Username
Finding and updating your card billing address
Requesting funds for your card
How to Change My Email Address (Cardholder)
How to Change My Cardholder Password
How to Enable Cardholder Notifications
How to Check My Card Balance on All Programs
How to Download Cardholder Statements
If Your Card is Lost, Stolen, or Damaged
Replacement Cards
Restrictions on Loading Funds onto the PEX Card
Card Expiration and Renewal
International Use of PEX Cards (for Cardholder)
Last modified on May 6, 2026
Was this page helpful?
{"docsConfig":{"theme":"aspen","$schema":"https://mintlify.com/docs.json","name":"PEX Support","description":"Official PEX Help Center. Guides and answers for PEX cardholders, business administrators and developers — including card activation, credit lines and repayment, account funding, spending controls, integrations and the PEX API","colors":{"primary":"#2866fa","light":"#5e8fff","dark":"#94ee85"},"logo":{"light":"https://mintcdn.com/pextest/KLSDzmn6vq9NYn0u/logo/light.svg?fit=max\u0026auto=format\u0026n=KLSDzmn6vq9NYn0u\u0026q=85\u0026s=ea917de854b98245cb3bdff06102ade3","dark":"https://mintcdn.com/pextest/KLSDzmn6vq9NYn0u/logo/dark.svg?fit=max\u0026auto=format\u0026n=KLSDzmn6vq9NYn0u\u0026q=85\u0026s=f2da97b43090f89415779eeda8cbcdd8","href":"/"},"favicon":"https://mintcdn.com/pextest/oPyzN5miPwCJghVZ/favicon.ico?fit=max\u0026auto=format\u0026n=oPyzN5miPwCJghVZ\u0026q=85\u0026s=8d1ec7c856d982c01912e07b93b738bc","appearance":{"default":"light"},"background":{"decoration":"gradient"},"navbar":{"links":[{"href":"https://dashboard.pexcard.com/login","label":"Login"}],"primary":{"type":"button","label":"Apply now","href":"https://start.pexcard.com/"}},"footer":{"socials":{"facebook":"https://www.facebook.com/PEXCard","instagram":"https://www.instagram.com/pexcard","youtube":"https://www.youtube.com/user/pexcard","linkedin":"https://www.linkedin.com/company/pex-card"},"links":[{"header":"Resources","items":[{"label":"Privacy Policy","href":"https://www.pexcard.com/legal/privacy-policy"},{"label":"Terms of Use","href":"https://www.pexcard.com/legal/terms-of-use"}]},{"header":"Support","items":[{"label":"Contact Support","href":"https://www.pexcard.com/contact-us"},{"label":"Status Page","href":"https://status.pexcard.com"}]}]},"seo":{"metatags":{"og:locale":"en_US","google-site-verification":"Qlgdn-in0nDC76To_mXB4aHrCLNnUhbhe_N8LpsmDRc"},"indexing":"navigable"},"fonts":{"heading":{"family":"PP Mori","weight":700,"source":"fonts/PPMori-Variable.woff2","format":"woff2"},"body":{"family":"PP Mori","weight":400,"source":"fonts/PPMori-Variable.woff2","format":"woff2"}},"integrations":{"posthog":{"apiKey":"phc_g9BTel9iubn6rLg5bSUr9YImmyuNrXG3EsJRhe0EJqN"}},"contextual":{"options":["copy","view","chatgpt","claude","perplexity","devin"],"display":"header"},"metadata":{"timestamp":true},"styling":{"latex":true},"navigation":{"global":{"anchors":[{"anchor":"Support","icon":"envelope","href":"https://www.pexcard.com/contact-us/"},{"anchor":"FAQs","icon":"question-circle","href":"https://www.pexcard.com/faq/"},{"anchor":"Blog","icon":"newspaper","href":"https://www.pexcard.com/blog/"}]},"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"pextest","hasAudioNarration":false,"actualSubdomain":"pextest","customDomains":["support.pexcard.com"],"gitSource":{"type":"github","owner":"pexcard","repo":"docs","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"feedback":{"thumbs":true,"agentFeedback":true},"entitlements":{"AI_CHAT":{"status":"ENABLED"},"REMOVE_BRANDING":{"status":"DISABLED"},"CONTEXTUAL_FEEDBACK":{"status":"DISABLED"},"CODE_SNIPPET_FEEDBACK":{"status":"DISABLED"},"WEB_MCP":{"status":"ENABLED"},"NARRATION":{"status":"ENABLED"}},"buildId":"6af34b948bae2b1aedbcd91b","clientVersion":"0.0.4111","searchFilterCounts":[{"language":"default","tag":"Admin","count":305},{"language":"default","tag":"Apps \u0026 Other Integrations","count":76},{"language":"default","tag":"Cardholder","count":58},{"language":"default","tag":"Administrator Site","count":43},{"language":"default","tag":"Managing Cards","count":42},{"language":"default","tag":"Quick Start for Administrators","count":23},{"language":"default","tag":"Managing My PEX Card and Account","count":22},{"language":"default","tag":"Account Funding","count":20},{"language":"default","tag":"Other","count":18},{"language":"default","tag":"Receipt Capture","count":18}],"searchSettings":{"isFiltersEnabled":true,"showContentSnippets":true}},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableAskAiSearchBar":true},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":true,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-rbac-roles","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-metadata","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"privacy":{"consentBanner":{"enabled":false}},"googleFontsInlined":false},"customCss":[{"filePath":"styles.css","content":".hero-bg{background:linear-gradient(180deg, #f0f5ff 0%, #f8faff 60%, #ffffff 100%);position:relative}.hero-bg::before{content:\"\";position:absolute;top:0;left:50%;transform:translateX(-50%);width:600px;height:400px;background:radial-gradient(ellipse, rgba(40, 102, 250, 0.08) 0%, transparent 70%);pointer-events:none}.dark .hero-bg{background:transparent}.dark .hero-bg::before{background:radial-gradient(ellipse, rgba(40, 102, 250, 0.12) 0%, transparent 70%)}.hero-title{background-image:linear-gradient(90deg, #08063e, #2866fa 50%, #272991);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text;color:transparent}.dark .hero-title{background-image:linear-gradient(90deg, #7ba4ff, #5b9aff 50%, #a78bfa)}.section-heading{padding-left:0.75rem;border-left:3px solid #2866fa}.dark .section-heading{border-left-color:#5b9aff}.featured-band{background:#fafbfd;border-top:1px solid #eef1f6;border-bottom:1px solid #eef1f6}.dark .featured-band{background:rgba(255, 255, 255, 0.02);border-top-color:rgba(255, 255, 255, 0.06);border-bottom-color:rgba(255, 255, 255, 0.06)}.footer-cta{background:#f8faff;border:1px solid #e8eef8}.dark .footer-cta{background:rgba(255, 255, 255, 0.03);border-color:rgba(255, 255, 255, 0.08)}.cta-btn-primary{background:#2866fa;color:#ffffff!important}.cta-btn-primary:hover{background:#1d54d9}.dark .cta-btn-primary{background:#5b9aff;color:#0a0a0a!important}.dark .cta-btn-primary:hover{background:#7bb0ff}.cta-btn-secondary{background:transparent;color:#374151!important;border:1px solid #d1d5db}.cta-btn-secondary:hover{background:#f3f4f6;border-color:#9ca3af}.dark .cta-btn-secondary{color:#d1d5db!important;border-color:rgba(255, 255, 255, 0.15)}.dark .cta-btn-secondary:hover{background:rgba(255, 255, 255, 0.06);border-color:rgba(255, 255, 255, 0.25)}#topbar-cta-button span{color:black!important}#topbar-cta-button path{stroke:black!important}.nav-logo{height:2.25rem!important}[data-component-part=\"card-content-container\"].flex.items-center{align-items:flex-start}#ot-sdk-btn-floating.ot-floating-button{bottom:48px!important;left:24px!important}a.nav-anchor{color:#1f2937!important;font-weight:500}.dark a.nav-anchor{color:#e5e7eb!important}.sidebar-group>li>button,.sidebar-group>li>a{color:#1f2937!important;font-weight:500}.dark .sidebar-group>li>button,.dark .sidebar-group>li>a{color:#e5e7eb!important}.sidebar-group>li>a[class*=\"bg-primary\"]{color:rgb(var(--primary))!important}.dark .sidebar-group>li>a[class*=\"bg-primary\"]{color:rgb(var(--primary-light))!important}"}],"page":{"pagePath":"cardholder-guide/managing-my-pex-card-and-account","slug":"/cardholder-guide/managing-my-pex-card-and-account","pageMetadata":{"title":"Managing My PEX Card and Account","description":"Browse tasks for managing your PEX card and cardholder account, including passwords, billing address, funding requests, statements, and lost or damaged cards.","href":"/cardholder-guide/managing-my-pex-card-and-account"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"Browse tasks for managing your PEX card and cardholder account, including passwords, billing address, funding requests, statements, and lost or damaged cards.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const{Card,CardGroup}={..._provideComponents(),...props.components};if(!Card)_missingMdxReference(`Card`,true);if(!CardGroup)_missingMdxReference(`CardGroup`,true);return _jsxs(CardGroup,{children:[_jsx(Card,{title:`How to Link Multiple Administrator or Cardholder Accounts`,href:`/cardholder-guide/how-to-link-multiple-administrator-or-cardholder-accounts`,icon:`users`,horizontal:true}),_jsx(Card,{title:`Setting a Primary Account on Login`,href:`/cardholder-guide/setting-a-primary-account-on-login`,icon:`key`,horizontal:true}),_jsx(Card,{title:`How to Enable Multi-factor Authentication (Cardholders) on All Programs`,href:`/cardholder-guide/how-to-enable-multifactor-authentication-cardholders-on-all-programs`,icon:`shield-check`,horizontal:true}),_jsx(Card,{title:`Cancel a pending funding request`,href:`/cardholder-guide/cancel-a-pending-funding-request`,icon:`circle-xmark`,horizontal:true}),_jsx(Card,{title:`Creating a Reimbursement Request`,href:`/cardholder-guide/creating-a-reimbursement-request`,icon:`hand-holding-dollar`,horizontal:true}),_jsx(Card,{title:`How to Change My Cardholder Username`,href:`/cardholder-guide/how-to-change-my-cardholder-username`,icon:`user-edit`,horizontal:true}),_jsx(Card,{title:`Finding and updating your card billing address`,href:`/cardholder-guide/finding-and-updating-your-card-billing-address`,icon:`map-pin`,horizontal:true}),_jsx(Card,{title:`Requesting funds for your card`,href:`/cardholder-guide/requesting-funds-for-your-card`,icon:`dollar-sign`,horizontal:true}),_jsx(Card,{title:`How to Change My Email Address (Cardholder)`,href:`/cardholder-guide/how-to-change-my-email-address-cardholder`,icon:`envelope`,horizontal:true}),_jsx(Card,{title:`How to Change My Cardholder Password`,href:`/cardholder-guide/how-to-change-my-cardholder-password`,icon:`lock`,horizontal:true}),_jsx(Card,{title:`How to Enable Cardholder Notifications`,href:`/cardholder-guide/how-to-enable-cardholder-notifications`,icon:`bell`,horizontal:true}),_jsx(Card,{title:`How to Check My Card Balance on All Programs`,href:`/cardholder-guide/how-to-check-my-card-balance-on-all-programs`,icon:`credit-card`,horizontal:true}),_jsx(Card,{title:`How to Download Cardholder Statements`,href:`/cardholder-guide/how-to-download-cardholder-statements`,icon:`download`,horizontal:true}),_jsx(Card,{title:`If Your Card is Lost, Stolen, or Damaged`,href:`/cardholder-guide/if-your-card-is-lost-stolen-or-damaged`,icon:`triangle-exclamation`,horizontal:true}),_jsx(Card,{title:`Replacement Cards`,href:`/cardholder-guide/replacement-cards`,icon:`card-club`,horizontal:true}),_jsx(Card,{title:`Restrictions on Loading Funds onto the PEX Card`,href:`/cardholder-guide/restrictions-on-loading-funds-onto-the-pex-card`,icon:`triangle-exclamation`,horizontal:true}),_jsx(Card,{title:`Card Expiration and Renewal`,href:`/cardholder-guide/card-expiration-and-renewal`,icon:`calendar`,horizontal:true}),_jsx(Card,{title:`International Use of PEX Cards (for Cardholder)`,href:`/cardholder-guide/international-use-of-pex-cards-for-cardholder`,icon:`globe`,horizontal:true})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Managing My PEX Card and Account","description":"Browse tasks for managing your PEX card and cardholder account, including passwords, billing address, funding requests, statements, and lost or damaged cards.","href":"/cardholder-guide/managing-my-pex-card-and-account"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[],"codeExamples":{}},"jsLinks":["/_mintlify/custom/pextest/4c7f48f48e13888a/onetrust.js","/_mintlify/custom/pextest/32ad68049277eb7f/ymeadows.js"],"subdomain":"pextest","siteName":"PEX Support","title":"Managing My PEX Card and Account - PEX Support","relatedPagesConfig":{"enabled":true,"limit":5,"mode":"automatic"},"navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-05-06T02:05:04.156Z","gitLastModified":"2026-05-06T02:04:28.000Z","originalFileLocation":"cardholder-guide/managing-my-pex-card-and-account.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"light\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Browse tasks for managing your PEX card and cardholder account, including passwords, billing address, funding requests, statements, and lost or damaged cards.\">\u003cmeta data-mint-head name=\"application-name\" content=\"PEX Support\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/pextest/OAAOjR0O3Ls8N0UT/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/pextest/OAAOjR0O3Ls8N0UT/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/pextest/OAAOjR0O3Ls8N0UT/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/pextest/OAAOjR0O3Ls8N0UT/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/pextest/OAAOjR0O3Ls8N0UT/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/pextest/OAAOjR0O3Ls8N0UT/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/pextest/OAAOjR0O3Ls8N0UT/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/pextest/OAAOjR0O3Ls8N0UT/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/pextest/OAAOjR0O3Ls8N0UT/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Managing My PEX Card and Account - PEX Support\">\u003cmeta data-mint-head property=\"og:description\" content=\"Browse tasks for managing your PEX card and cardholder account, including passwords, billing address, funding requests, statements, and lost or damaged cards.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"PEX Support\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://support.pexcard.com/cardholder-guide/managing-my-pex-card-and-account\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://pextest.mintlify.site/_mintlify/api/og/v2?division=Documentation\u0026amp;title=Managing+My+PEX+Card+and+Account\u0026amp;description=Browse+tasks+for+managing+your+PEX+card+and+cardholder+account%2C+including+passwords%2C+billing+address%2C+funding+requests%2C+statements%2C+and+lost+or+damaged+cards.\u0026amp;theme=38e7b697026d86def4da7f0d\u0026amp;signature=07cb59fd266e69d3ae5e63be001ccf1fc2ae80aeb7e158d24f36af54de59573b\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Managing My PEX Card and Account - PEX Support\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Browse tasks for managing your PEX card and cardholder account, including passwords, billing address, funding requests, statements, and lost or damaged cards.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://pextest.mintlify.site/_mintlify/api/og/v2?division=Documentation\u0026amp;title=Managing+My+PEX+Card+and+Account\u0026amp;description=Browse+tasks+for+managing+your+PEX+card+and+cardholder+account%2C+including+passwords%2C+billing+address%2C+funding+requests%2C+statements%2C+and+lost+or+damaged+cards.\u0026amp;theme=38e7b697026d86def4da7f0d\u0026amp;signature=07cb59fd266e69d3ae5e63be001ccf1fc2ae80aeb7e158d24f36af54de59573b\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/pextest/OAAOjR0O3Ls8N0UT/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"PEX Support\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#2866fa\">\u003cmeta data-mint-head name=\"og:locale\" content=\"en_US\">\u003cmeta data-mint-head name=\"google-site-verification\" content=\"Qlgdn-in0nDC76To_mXB4aHrCLNnUhbhe_N8LpsmDRc\">\u003clink data-mint-head rel=\"canonical\" href=\"https://support.pexcard.com/cardholder-guide/managing-my-pex-card-and-account\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/cardholder-guide/managing-my-pex-card-and-account.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://support.pexcard.com/#organization\",\"name\":\"PEX Support\",\"url\":\"https://support.pexcard.com\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/pextest/KLSDzmn6vq9NYn0u/logo/light.svg?fit=max\u0026auto=format\u0026n=KLSDzmn6vq9NYn0u\u0026q=85\u0026s=ea917de854b98245cb3bdff06102ade3\"}},{\"@type\":\"WebSite\",\"@id\":\"https://support.pexcard.com#website\",\"name\":\"PEX Support\",\"url\":\"https://support.pexcard.com\",\"publisher\":{\"@id\":\"https://support.pexcard.com/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://support.pexcard.com/cardholder-guide/managing-my-pex-card-and-account#webpage\",\"url\":\"https://support.pexcard.com/cardholder-guide/managing-my-pex-card-and-account\",\"name\":\"Managing My PEX Card and Account\",\"description\":\"Browse tasks for managing your PEX card and cardholder account, including passwords, billing address, funding requests, statements, and lost or damaged cards.\",\"dateModified\":\"2026-05-06T02:04:28.000Z\",\"isPartOf\":{\"@id\":\"https://support.pexcard.com#website\"},\"breadcrumb\":{\"@id\":\"https://support.pexcard.com/cardholder-guide/managing-my-pex-card-and-account#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://support.pexcard.com/cardholder-guide/managing-my-pex-card-and-account#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"PEX Support\",\"item\":\"https://support.pexcard.com\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Managing My PEX Card and Account\",\"item\":\"https://support.pexcard.com/cardholder-guide/managing-my-pex-card-and-account\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://support.pexcard.com/cardholder-guide/managing-my-pex-card-and-account#article\",\"headline\":\"Managing My PEX Card and Account\",\"name\":\"Managing My PEX Card and Account\",\"description\":\"Browse tasks for managing your PEX card and cardholder account, including passwords, billing address, funding requests, statements, and lost or damaged cards.\",\"url\":\"https://support.pexcard.com/cardholder-guide/managing-my-pex-card-and-account\",\"mainEntityOfPage\":{\"@id\":\"https://support.pexcard.com/cardholder-guide/managing-my-pex-card-and-account#webpage\"},\"dateModified\":\"2026-05-06T02:04:28.000Z\",\"publisher\":{\"@id\":\"https://support.pexcard.com/#organization\"},\"isPartOf\":{\"@id\":\"https://support.pexcard.com#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"PEX Support\",\"publisher\":{\"@type\":\"Organization\",\"name\":\"PEX Support\"},\"provider\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","agentPointerHref":"/cardholder-guide/managing-my-pex-card-and-account.md","siteName":"PEX Support","nav":{"global":{"anchors":[{"anchor":"Support","icon":"envelope","href":"https://www.pexcard.com/contact-us/"},{"anchor":"FAQs","icon":"question-circle","href":"https://www.pexcard.com/faq/"},{"anchor":"Blog","icon":"newspaper","href":"https://www.pexcard.com/blog/"}]},"tabs":[{"tab":"Home","icon":"house","pages":[{"title":"Home","href":""}]},{"tab":"Cardholder","icon":"user","groups":[{"group":" ","pages":[{"title":"Cardholder Guide","sidebarTitle":"Overview","icon":"circle-info","href":"/cardholder-guide/overview"}]},{"group":"Quick Start for Cardholders","icon":"rocket","root":{"title":"Quick Start for Cardholders","href":"/cardholder-guide/quick-start-for-cardholders"},"pages":[{"title":"Lea este sitio en español (con herramientas de traducción en el navegador)","href":"/cardholder-guide/lea-este-sitio-en-espaol-con-herramientas-de-traduccin-en-el-navegador"},{"title":"How to Create a New Cardholder User Account","href":"/cardholder-guide/how-to-create-a-new-cardholder-user-account"},{"title":"Receiving your Card in the Mail","href":"/cardholder-guide/receiving-your-card-in-the-mail"},{"title":"Enabling SMS Multi-Factor Authentication for Cardholders","href":"/cardholder-guide/enabling-sms-multifactor-authentication-for-cardholders"},{"title":"Troubleshooting Cardholder User Login","href":"/cardholder-guide/troubleshooting-cardholder-user-login"},{"title":"Additional login methods: Google and Microsoft","sidebarTitle":"Google and Microsoft sign-in","href":"/cardholder-guide/google-sign-in"},{"title":"Card Activation and Funding on Prepaid, Disburse, and Credit Expense Programs","href":"/cardholder-guide/card-activation-and-funding-on-prepaid-disburse-and-credit-expense-programs"},{"title":"Card Spend Rules","href":"/cardholder-guide/card-spend-rules"},{"title":"Where You Can Use the PEX Card","href":"/cardholder-guide/where-you-can-use-the-pex-card"},{"title":"PIN versus Credit Transactions","href":"/cardholder-guide/pin-versus-credit-transactions"},{"title":"How to Add a Receipt to a Purchase","href":"/cardholder-guide/how-to-attach-a-receipt-to-a-transaction-record-website-cardholder"},{"title":"Mobile App - Overview (Cardholder)","description":"Use the PEX mobile app for iOS or Android to check balances, request funds, attach receipts, review transactions and update your cardholder profile on the go","href":"/cardholder-guide/mobile-app--overview-cardholder"}]},{"group":"Managing My PEX Card and Account","icon":"credit-card","root":{"title":"Managing My PEX Card and Account","href":"/cardholder-guide/managing-my-pex-card-and-account"},"pages":[{"title":"How to link multiple administrator or cardholder accounts","description":"Link additional PEX cardholder or administrator accounts to your existing profile so you can switch between them with a single username and password.","href":"/cardholder-guide/how-to-link-multiple-administrator-or-cardholder-accounts"},{"title":"Setting a Primary Account on Login","description":"If you have multiple accounts, you can change which account displays by default when you log in to the PEX dashboard or Mobile App.","href":"/cardholder-guide/setting-a-primary-account-on-login"},{"title":"How to enable multi-factor authentication (cardholders) on all programs","description":"Turn on multi-factor authentication for your cardholder profile so you receive a one-time secure access code by email each time you log in.","href":"/cardholder-guide/how-to-enable-multifactor-authentication-cardholders-on-all-programs"},{"title":"Cancel a pending funding request","description":"Note that only cardholders have the ability to cancel a 'Pending' request. Administrators are able to either accept or reject a request.","href":"/cardholder-guide/cancel-a-pending-funding-request"},{"title":"Creating a Reimbursement Request","description":"Get paid back for out-of-pocket expenses - submit a reimbursement request from the Dashboard or the PEX mobile app and track its approval and payment","href":"/cardholder-guide/creating-a-reimbursement-request"},{"title":"How to Change My Cardholder Username","description":"Changing your username is simple. You can use either the PEX mobile app or the web app.","href":"/cardholder-guide/how-to-change-my-cardholder-username"},{"title":"Finding and updating your card billing address","description":"Find the billing address associated with your PEX card and learn why it matters for online purchases and fuel pump transactions.","href":"/cardholder-guide/finding-and-updating-your-card-billing-address"},{"title":"Requesting funds for your card","description":"Submit a funding request to your administrator from the PEX dashboard or mobile app so they can add money to your prepaid expense card.","href":"/cardholder-guide/requesting-funds-for-your-card"},{"title":"How to Change My Email Address (Cardholder)","description":"Cardholders can change their email addresses either through the PEX Mobile App or the PEX Dashboard Site.","href":"/cardholder-guide/how-to-change-my-email-address-cardholder"},{"title":"How to Change My Cardholder Password","description":"You can easily change your Cardholder Password, both through the PEX Mobile App and through the PEX Dashboard Site.","href":"/cardholder-guide/how-to-change-my-cardholder-password"},{"title":"How to Enable Cardholder Notifications","description":"Subscribe to email and mobile notifications for transaction activity, card balance updates, funding requests, missing receipts and low balance reminders","href":"/cardholder-guide/how-to-enable-cardholder-notifications"},{"title":"How to Check My Card Balance on All Programs","description":"There are a few ways to check your PEX card balance — pick whichever is easiest for you. The dashboard and mobile app require a Cardholder User Account; the automated phone line and text alerts don't.","href":"/cardholder-guide/how-to-check-my-card-balance-on-all-programs"},{"title":"How to Download Cardholder Statements","description":"You can download your monthly cardholder statements from the PEX Cardholder website ([https://dashboard.pexcard.com](https://dashboard.pexcard.com/?utm_source=support)). Statements are not available through the PEX mobile app. Monthly statements are available as far back as the creation of the 16-digit card number.","href":"/cardholder-guide/how-to-download-cardholder-statements"},{"title":"If Your Card is Lost, Stolen, or Damaged","description":"Contact your administrator right away to replace a lost, stolen or damaged card — no call to PEX support needed","href":"/cardholder-guide/if-your-card-is-lost-stolen-or-damaged"},{"title":"Replacement Cards","description":"Your administrator can replace a lost, stolen or damaged card from the PEX Dashboard — no call to PEX support needed","href":"/cardholder-guide/replacement-cards"},{"title":"Restrictions on Loading Funds onto the PEX Card","description":"The PEX card does **not** support access to cash (e.g., at an ATM, or as \"cash back\" at point-of-sale).","href":"/cardholder-guide/restrictions-on-loading-funds-onto-the-pex-card"},{"title":"Card Expiration and Renewal","description":"All PEX cards expire at midnight EST (Eastern Time) on the last day of the expiration month.","href":"/cardholder-guide/card-expiration-and-renewal"},{"title":"International Use of PEX Cards (for Cardholder)","description":"You can use PEX Cards internationally, provided that this feature has been turned on by your Administrator.","href":"/cardholder-guide/international-use-of-pex-cards-for-cardholder"},{"title":"My Wallet","description":"Quickly view and manage the PEX cards linked to your account — right from the Dashboard or the mobile app.","href":"/cardholder-guide/my-wallet"},{"title":"Creating a card unblocking request","description":"How to submit a card unblocking request as a Cardholder and track its status","href":"/cardholder-guide/creating-a-card-unblocking-request"},{"title":"How to review approval workflow items as a Cardholder","description":"How to view and act on pending approval items as a Cardholder approver in PEX","href":"/cardholder-guide/how-to-review-approval-workflow-items-as-a-cardholder"},{"title":"Reviewing bills in the PEX mobile app","description":"Approve or reject bills assigned to you in the PEX mobile app when you're part of a Bill Pay approval policy","href":"/cardholder-guide/reviewing-bills-in-the-pex-mobile-app"},{"title":"Creating a spend rule request","description":"How to request temporary or permanent changes to your spend rules as a Cardholder","href":"/cardholder-guide/creating-a-spend-rule-request"},{"title":"Submitting a request for mileage reimbursement","description":"How to submit a mileage reimbursement request as a Cardholder and track its status","href":"/cardholder-guide/submitting-a-request-for-mileage-reimbursement"}]},{"group":"Transactions","icon":"receipt","root":{"title":"Transactions","href":"/cardholder-guide/transactions"},"pages":[{"title":"Managing Your Purchases with PEX","href":"/cardholder-guide/managing-your-purchases-with-pex"},{"title":"What is the Lifecycle of a Transaction? From Authorization to Settlement on All Programs","href":"/cardholder-guide/what-is-the-lifecycle-of-a-transaction-from-authorization-to-settlement-on-all-programs"},{"title":"Split or Partial Transactions","href":"/cardholder-guide/split-or-partial-transactions"},{"title":"How to Attach a Receipt to a Transaction Record (Mobile App; Cardholder)","href":"/cardholder-guide/how-to-attach-a-receipt-to-a-transaction-record-mobile-app-cardholder"},{"title":"Submitting a lost-receipt affidavit","href":"/cardholder-guide/submitting-a-lost-receipt-affidavit"},{"title":"Adding an odometer reading to a purchase","sidebarTitle":"Odometer readings","href":"/cardholder-guide/scanning-an-odometer-reading-with-the-pex-mobile-app"},{"title":"Deleting receipts from transactions (for cardholders)","href":"/cardholder-guide/deleting-receipts-from-transactions-for-cardholders"},{"title":"Understanding pending transactions","href":"/cardholder-guide/understanding-pending-transactions"},{"title":"Transaction Notes","href":"/cardholder-guide/transaction-notes"},{"title":"Declined Card Transactions (PEX Declines vs Merchant Declines) on All Programs","href":"/cardholder-guide/declined-card-transactions-pex-declines-vs-merchant-declines-on-all-programs"},{"title":"Disputed Transactions on All Programs","href":"/cardholder-guide/disputed-transactions-on-all-programs"},{"title":"How to Add Card Transaction Notes (Cardholder Site) on All Programs","href":"/cardholder-guide/how-to-add-card-transaction-notes-cardholder-site-on-all-programs"},{"title":"Limitations on Cash Access","href":"/cardholder-guide/limitations-on-cash-access"},{"title":"Using Your PEX Card to Buy Fuel","href":"/cardholder-guide/using-your-pex-card-to-buy-fuel"},{"title":"Receipt matching (Cardholder guide)","href":"/cardholder-guide/receipt-matching-cardholder-guide"},{"title":"Text to PEX (Cardholder guide)","href":"/cardholder-guide/text-to-pex-cardholder-guide"},{"title":"Email to PEX (Cardholder guide)","href":"/cardholder-guide/email-to-pex-cardholder-guide"}]},{"group":"Mobile Wallets","icon":"mobile","root":{"title":"Mobile Wallets","href":"/cardholder-guide/mobile-wallets"},"pages":[{"title":"Adding a PEX Card to Apple Pay","href":"/cardholder-guide/adding-a-pex-card-to-apple-pay"},{"title":"Adding PEX Card to Google Pay (pre-Nov 2019)","href":"/cardholder-guide/adding-pex-card-to-google-pay-prenov-2019"},{"title":"Adding your PEX Card to Google Pay","href":"/cardholder-guide/adding-your-pex-card-to-google-pay"},{"title":"Adding a PEX Card to Samsung Pay on All Programs","href":"/cardholder-guide/adding-a-pex-card-to-samsung-pay-on-all-programs"}]},{"group":"Cardholder Apps \u0026 Other Integrations","icon":"mobile","root":{"title":"Cardholder Apps and Other Integrations","sidebarTitle":"Overview","href":"/cardholder-guide/cardholder-apps-and-other-integrations"},"pages":[{"title":"Expense Envelopes for Cardholders","href":"/cardholder-guide/expense-envelopes-for-cardholders"}]},{"group":"Contact Customer Support","icon":"envelope","root":{"title":"Contact Customer Support","href":"/cardholder-guide/contact-customer-support"},"pages":[{"title":"Contact cardholder support","href":"/cardholder-guide/contact-cardholder-support"}]}]},{"tab":"Admin","icon":"user-gear","pages":[{"title":"Admin","href":"/administrator-guide/administrator-guide"}]},{"tab":"Developer Guide","icon":"code","pages":[{"title":"Developer Guide","href":"/developer-guide/developer-guide"}]}]},"basePath":"","title":"Managing My PEX Card and Account - PEX Support","buildId":"dpl_DqYu5MPb49gWBBbUGgpHQUmCHY3P","deploymentId":"dpl_DqYu5MPb49gWBBbUGgpHQUmCHY3P","dynamics":[],"chunks":[]}
