How to Close Your PEX Prepaid Account

We’re sorry to hear you are looking to close your account! To close your PEX prepaid account, make sure you have an active bank account linked. Note: If you’d like multiple accounts closed, please email admin support a separate email for each business account by including the individual business name in the subject line. All cards should be closed and funds removed from all cards, then notify PEX and respond to PEX’s email to authorize the closure. Do not initiate an outbound ACH of remaining funds. The full steps are detailed below. To close a PEX Credit Expense account, there may be no outstanding balance. The balance must be cleared prior to PEX closing the account.

Closing Your PEX Account Step #1: Confirm that you have an active bank account linked to your PEX account In order to receive any remaining funds back after you close your PEX account, you must have an active bank account linked to your PEX account. You can confirm this by logging into your PEX dashboard, selecting Business Settings from the left side menu and then selecting External accounts. If you don’t have an account associated or the associated account is no longer active, select Add an External Account.

Step #2: Download any reports or statements that you will need Before closing your account, please make sure to download any reports or statements that you may need in the future. Once your account is closed, you may no longer have access to retrieve them. Please also remove funds from and close any open cards as well as cancelling any pending transfers. Step #3: Notify PEX An active administrator with full entitlements should email adminsupport@pexcard.com or call PEX requesting to close the account. Please include the full account name in the subject or body of the email. We also request you provide the reason for the closure. All requests to close an account must be approved in writing. Requests to close an account by phone will receive a followup email to proceed with the closure. This email must be responded to for PEX to proceed. Verbal approval to close an account will not be accepted. Step #4: Confirm your bank account by responding to the email send from PEX. You will receive an email requesting verification of the bank account on file. Respond to the email sent by PEX to proceed to verify the account details. This is required to move forward with the closure. PEX will not move forward with the closure with an initial request.
If more than one bank account is linked, please indicate which one should be used for funds transfer. Do not call, we cannot accept this verification verbally. Step #5: Account closed Once the bank account has been verified by the primary administrator, your PEX account will be closed and any remaining funds will be sent to the bank account that was first added to your PEX account via ACH transfer. Note: Do not initiate an ACH to remove funds. Any pending transactions and transfers will delay PEX’s ability to close an account. Also Note: Any transfers from your PEX business account by administrators to your bank will incur an outbound ACH transfer fee outlined on our pricing page. Once the account has been closed, the primary administrator with full entitlements will receive an email confirming that the account has been closed and funds transferred. The account closure ACH will post to your bank account the same or next business day. Additional Notes:
For administrators who manage more than one account, stipulate the name of the account exactly as it appears on the administrator dashboard in the subject or body of the email. There are no associated fees for closing an account by PEX. Keywords: Close account, close business, terminate account

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